QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, character and/or ability required.
*Proficient working with computers; database experience.
*Experience within the window replacement industry.
*A minimum of 2 years of work experience in the home improvement or other closely related field.
*Previous customer service experience, especially win/win problem solving, and conflict resolution skills required.
*Strong written and verbal communication skills.
*Knowledge of applicable building codes and construction techniques.
*To drive an RBA or personal vehicle, employees are required to hold a driver's license and current auto policy as required by law and provide a copy to the Human Resource Department.
RESPONSIBILITES
*Continuously ensures homeowner satisfaction, as measured through customer satisfaction surveys.
*Maintains current knowledge of RBA products and installation methods.
*Understands contract provisions and RBA project delivery processes.
*Works with installation crews to ensure high quality workmanship and properly completed installation.
*Coordinates with Production Manager and Warehouse Supervisor to maintain installation schedule.
*Ensures that all safe work practices are implemented, and crews are in compliance with IIPP.
*Facilitates project follow-up regarding reordered products and service work needed.
*Work with customers to resolve installation issues, punch list completion and final payment.
*Understands and works within RBA established workflow processes.
*Performs any other related, unrelated, unassigned, unspecified, out of the ordinary or special duties that may be assigned.