Job Summary:

To manage all facets of the Housekeeping Department ensuring high levels of guest service and satisfaction.

Includes rooms, laundry, public areas, department storage areas and work areas.

Essential Job Functions:

· Manages housekeeping and laundry staff: performance evaluations, training and development.

· Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies.

· Enforces policies and procedures.

· Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.

· Schedules staff according to labor standards and forecasted occupancy.

· Maintains room quality based on hotel objectives.

· Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.

· Compiles and reports accurate status of guest rooms to front office.

· Enforces standard procedures for the acceptance, security, and return on guest lost and found items.

· Maintains standard procedures for security of on-loan equipment.

· Maintains productivity and labor cost goals.

· Conducts inventories of linen, supplies and equipment as required.

· Orders and receives supplies so as to maintain adequate inventory levels.

· Ensures staff interacts with guests in a warm and friendly manner.

· Performs other related duties as required.

· Knows and complies with all company policies and procedures pertaining to this position and its duties.

· Rewards employees who use their empowerment to meet or exceed guest expectations.

· Managing Lost and Found items left at the hotel.

· Flexibility to work various schedules as business demands including nights, weekends and holidays.

· Performs as other related duties as required.

 Education & Experience: 

· High school diploma or GED certification required or equivalent experience.

· 2 years of hotel housekeeping experience.

· 1 years of supervisory or management experience.

· Experience as Housekeeping Supervisor or Manager preferred.

· Must have basic Reading, Writing, and Math skills. 

· Computer skills required.

· Experience with Hotel Brand systems preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee will be required to:

Stand or walk for long periods of time (8 hours)

Lift, carry, push or pull up to 20 pounds frequently and up to 50 pounds on occasion.

Reach and extend arms above and below the waist frequently.

Bend, stoop, crouch, kneel, twist and climb frequently and stand on ladder occasionally

Exposure to harmful chemicals, odors and potentially infectious materials. 

Mental Requirements:

· Must be able to convey information and ideas clearly, both oral and written in English.

· Must be able to evaluate and select among alternative courses of action quickly and accurately

· Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes while resolving them even if the situation did not begin with them.

· Must maintain composure and objectivity under pressure. Must be respectful and maintain a calm demeanor.

· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems.

· Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.

· Must be able to work with a myriad of personalities and levels within the hotel and outside sources

This job description is a general representation of the duties and responsibilities commonly found for this type of position.