The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of information is offered.

Paying special attention to guest service excellence standards.

Qualifications :

• Experience : (Type of work experience, min. number of years) :
• Preferred experience working with a Point of Sale system (i.e. Book4Time experience desirable) and answering phones in a customer service facing environment, retail a plus.
• Technical or Administrative Knowledge :
• Computer literate with good typing skills.
• Effective written communication skills.
• Required Skills and Abilities and / or :
• Self motivated.
• Maintain a professional appearance at all times.
• At least 1 year of experience of working with answering the phones in a customer oriented environment.
• Demonstrate pleasant and appropriate phone etiquette.
• Excellent listening and verbal skills.
• Computer literate with good keyboard skills. Proficient with Windows.
• Ability to operate basic office equipment such as phone, fax, copier, printer, etc.
• High school diploma or equivalent.
• Team player.
• Responsible, dependable.
• High personal standards and values.
• Excellent client care, service excellence and attention to detail.
• Effective communicator.
• Flexible and cooperative.
• Ability to meet US employment and eligibility requirements

Last updated : 2024-03-25