9 Assistant Front Office Manager Jobs in Addison, TX
Renaissance Dallas Addison Hotel is Hiring an Assistant Front Office Manager Near Addison, TX
- High School diploma or GED certification required.
- Associates Degree preferred or 2 yrs hospitality experience in a supervisory role.
- College work in related field helpful.
- Guest service supervisor experience in hospitality environment required
- Valid state driver’s license from applicable state and MVR in good standing.
- Long hours sometimes required, including nights and weekends.
- Light work-May exert up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Ability to stand during entire shift.
- Must be able to convey information and ideas clearly.
- Must work well in stressful, high-pressure situations.
- Must be able to quickly and accurately evaluate and select among alternative courses of action.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests.
- Must have the ability to assimilate complex information, data, etc, from various sources and consider, adjust or modify to meet the constraints of the particular situation.
- Must be able to prioritize departmental functions to meet due dates and deadlines.
- Must be able to work with and understand financial information, data, and basic arithmetic function.
- Approach all encounters with guests and team members in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with company standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes proper dress and a correct nametag when working.
- Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
- Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team member
- Assist in the training and supervision of all Guest Services employees; coach and counsel employees regarding career and personal developments; and conduct performance evaluations and provide feedback to employees, on a regular basis.
- Oversee and participate in guest registration to ensure Guest Satisfaction
- Assist in scheduling staff according to labor standards and forecasts occupancy; assign daily work tasks to employees; and monitor labor costs and productivity to stay within departmental goals.
- Ensure adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
- Respond quickly to guest requests or complaints in a friendly manner and ensure appropriate action is taken.
- Follow up to ensure guest satisfaction and proper documentation.
- Follow company policies and procedures and effectively communicate them to subordinates.
- Aggressively recruit and staff department using company hiring standards (i.e. behavioral questioning, reference checks, evaluation and team interviews).
- Conduct training classes regarding safety, security, departmental procedures and service guidelines.
- Fulfill Manager on Duty shifts as needed..
- Establish and maintain attentive, friendly courteous and efficient hospitality at the Front Desk.
- Maintain efficiency in the operation of the staff in a high standard or quality of service and courtesy, bringing total satisfaction to guests and the hotel.
- Have a thorough knowledge of the hotel fire and safety regulations and policies, accident reports, safety programs, and what the direct duties are in relation to each. Ensure that all guest service employees are properly trained in these procedures.
- Confirm credit and payment method at check in and full payment at check out.
- Provide list of “due outs” to Housekeeping on a consistent basis.
- Maintain close control and inventory of uniforms and equipment on hand.
- Ensure lobby is kept clean at all times.
- Ensure a workable checkroom system for luggage that protects the hotel and guest from loss or damage and that check in and check-out procedures are being maintained.
- Prepare and post weekly schedules in a timely manner and in accordance to guest needs and staff availability.
- Conduct frequent inspections to ensure that staff is meeting all company dress codes and personnel appearance standards (uniforms cleaned and pressed, shoes shined, correct name tag, hair, and facial hair are neat and trimmed, etc.).
- Maintain a complete and accurate set of logs (pass-on, hold valet, hotel vehicle, etc.).
- Ensure that staff is reporting gratuities and off-floor time in accordance with established policies in a timely manner.
- Ensure that all hotel vehicles are in good repair, cleaned, and serviced regularly in accordance with vehicle control guidelines.
- Ensure that all staff equipment is maintained in proper working conditions.
- Maintain a good working relationship between the staff and other departments.
- Determine the requirements for and the follow-ups on special groups or VIPs.
- Prepare and submit accident or injury reports when needed in a timely manner.
- Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, etc
- Stay informed concerning anticipated volume of guest’s arrivals and departures.
- Maintain proper key control Procedures.
- Balance bank daily.
- Perform other duties as requested by management.
- Attend meetings/training as required by management.
Job Summary
Full Time
$36k-50k (estimate)
02/25/2023
05/21/2024
If you are interested in becoming an Assistant Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Assistant Front Office Manager job description and responsibilities
Prioritize and delegate daily work responsibilities to front desk staff.
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Train and guide front desk staffs to provide quality customer services.
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The Assistant Front Office Manager oversee various tasks to ensure the smooth operations of a hotel or physicians front desk area.
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Assistant Store Managers complete management and organizational tasks that support the efficiency of a store operation and promote a great shopping experience for store patrons.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Assistant Front Office Manager jobs
Aspiring applicants should know that it will be part of their task to explain all hotel policies and pricing to front office staff once hired as a Assistant Front Office Manager.
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Keep browsing and reading to learn more about some task and responsibilities as an assistant front office manager.
01/19/2022: San Bernardino, CA
Gain relevant office management experience.
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Become proficient with Microsoft Outlook, Excel and Word.
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Candidates who has a superior attention to detail whp can contribute organizational and communication skills to support the smooth and efficient functioning of an office can be an edge when applying for Assistant Front Office Manager role.
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Step 3: View the best colleges and universities for Assistant Front Office Manager.
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