RENAISSANCE CLUBSPORT

Orange County's premier resort style Hotel and Sports Fitness club is seeking to discover engaging ambassador to join the Hotel Front Office team. Renaissance ClubSport is a unique concept featuring a 174-room boutique style Four Diamond Hotel, 5,500 sq. ft. Meeting Space, 75k sq. ft. Sports Fitness Club, Day Spa, Restaurant, Deli, Sports Bar and Lounge. The Sports Fitness Club includes an aquatic center featuring a 25 yard lap pool, exercise pool, adult outdoor spa and children's area, which includes a wading pool, children's outdoor spa and Splash Park.

FRONT OFFICE AGENT / NIGHT AUDITOR (Overnight)

MISSION

To ensure hotel/club guest charges are properly posted on a daily basis. To ensure Hotel PMS, Restaurant POS & Club System are properly shut down and backed up on a daily basis. To ensure all guests are provided the same high level of service during night hours as day hours. To ensure hotel/club revenue is posted accurately and timely on a daily basis. To ensure hotel/club credit card receipts are properly treated on a daily basis.

REPORTS TO

Front Office Manager

SCHEDULED HOURS

11:00PM - 7:30AM

DRIVERS of SUCCESS

Customer Service Obsession

Commitment to continual improvement and growth

Software Skills and Knowledge (Micros, Marriott PMS, CSI, Guestware, MS Excel & Word)

Independent, Self-Starter, Self-Manager

Strong Investigative and Auditing Skills

Administrative and Organizational Skills

Analytical Skills, Attention to Detail, Deadline Orientation

Basic Accounting Knowledge

Team Player

PRIMARY RESPONSIBILITIES - FRONT OFFICE AGENT (3 Shifts)

Enthusiastically greet and check in hotel guests as they arrive; smile and use names often

Assign rooms to guests and issue room keys

Provide directions to room, either directly to guest, or as escort instructions to DTS Attendant

Keep records of room availability and guests’ accounts

Be able to make, confirm and cancel reservations for guests

Be able to assist in posting charges such as room, food, liquor, spa services, or telephone to guest accounts

Be knowledgeable of all hotel and club services, policies, hours of operation, special programs, marketing specials, department manager names and titles, and so on, and be able to answer hotel guests’ questions and to market all RCS services to guests

Be knowledgeable of all Concierge information resources, including where and how to access them, and be able to provide concierge-type services to hotel guests when the Concierge is not on duty

Assist hotel guests and club members in using the Business Center’s computers, printers, copier, and fax machine; check the room frequently to deter vandalism or theft

Date-stamp, sort and rack incoming mail and fax messages, as needed

Compute guest bills and collect payment upon check-out

Answer incoming telephone calls when calls are forwarded to the hotel Front Desk; transfer calls professionally and efficiently; take accurate messages as needed

Control the safe deposit box room and system; assist guests with signing in and signing out safety deposit box items

Ensure that all RCS operational policies for the Front Desk, Business Center, safe deposit boxes, and Concierge Desk are followed

Be highly security and safety-conscious; report all suspicious or inappropriate behavior to the Front Office Manager, Rooms Director of Security Officer

Assist with administrative duties as requested

Other responsibilities or projects assigned by the Front Office Manager

SECONDARY RESPONSIBILITIES - NIGHT AUDITOR (2 Shifts)

Audit and post revenue - room, tax, parking, movie, phone and other revenue

Front Office shift work balancing

Audit all interface charges

Print the express check out folios

Complete the daily revenue report

Print revenue reports for cashier

Manage the Front Desk for 3rd shift

Audit and post Food & Beverage revenue

Audit and post Conference Service, Banquet Events Revenue

Create and distribute void & comp reports

Balance and process credit cards settlements

Complete distributions for revenue and statistics

Complete the daily Final close out

Complete and maintain tape backup of systems

Run shut down process of PMS, POS & Micros

ESSENTIAL PHYSICAL REQUIREMENTS

Qualified candidates, with or without reasonable accommodations, must be able to:

Write, speak, read, hear and see

Type and operate a computer

Sit at desk for prolonged periods

Bend, lift and carry up to 40 lbs.

Perform some repetitive telephone work

BENEFITS

Health Benefits (Medical, Dental, Vision, FSA, HSA), 401(k) Plan, 401(K) Company Match, Sports Club Membership, Marriott Associate Room Rate Discount and more...

CONTACT

Renaissance ClubSport

5o Enterprise

Aliso Viejo, CA 92656

Website: www.renaissanceclubsport.com/careers

Discover This Way! - Renaissance ClubSport Aliso Viejo Laguna Beach

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person