Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals. becomes informed of events/functions in the hotel during the shift. Checks guests out of the hotel. processes customer payments according to established policies and procedures. Responds to guest requests promptly. promotes hotel services, facilities and outlets. provides guest...
Responsibilities. Promptly greet guests as they enter the restaurant, seat guests at desired table. Answer restaurant phone calls and enter reservations into reservation system. Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all service ware. Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments. Serve guests with bev...
Obtain service area assignment at the beginning of each shift. Promptly greet guests as they are seated and bring bread, butter and water to table. Remove used tableware between courses and provide tableware for next course. Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing. Between seatings promptly clean table tops, chairs and booths. Check floor and clean as re...
Ensure that bar is clean and properly set up, i.e. supplies needed for upcoming shifts are available. Report any shortages to manager. Greets guests pleasantly as they approach the bar. promotes house drinks and utilizes up -selling skills whenever possible to maximize revenues. Prepares beverages requested by guests or servers according to standard operating procedures establishing proper portions and ingredients to control costs and provide con...
