1 Remote Technical Support Analyst I (Mon-Fri 9 AM - 6 PM) Job in Lebanon, TN
Remoteworker Us is Hiring a Remote Remote Technical Support Analyst I (Mon-Fri 9 AM - 6 PM)
- Excellent health benefits plan, which includes medical, vision and dental options
- 401(k) with company match
- Company profit sharing plan
- Generous paid time-off and paid holidays
- Paid parental leave
- Company-paid mental health benefit through Headspace
- 2 free on-site fitness rooms
- Employee Assistance Program
- Employee Resource Groups
- Personal and professional development program
Major Duties And Responsibilities
- Provide user support for SERVPRO applications provided for the Franchise and Headquarters users.
- Actively participate in learning SERVPRO systems and focus on continuous learning and staying up to date with SERVPRO releases, enhancements, and vendor updates.
- Provide support for PC/Desktop workstations, software, printers, and other equipment support by Information Systems.
- Utilize a Ticket Management Software to manage and maintain a record of all support calls for responses.
- Allocate work efforts to follow the time expectations developed by Information Technology Management for the percent of time spent on initiatives, requests, and support.
- Actively and consistently support all efforts to simplify and enhance the Franchise and Headquarters experience.
- Demonstrate expertise by providing sound, creative technical approaches and thorough knowledge of Microsoft applications, upgrades, patches, and new system technology as utilized in the SERVPRO environment.
- Assist with the development of user documentation for software developed in-house, as well as documentation concerning the application of commercial software to SERVPRO processes.
- Attend Information Technology staff meetings.
- Provide other duties and functions as requested by Management.
- Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
- One to three years of experience in a technical environment, providing technology support to end-users preferred.
- Understanding of Microsoft applications and systems.
- Understanding of installing, maintaining, enhancing, and upgrading of these applications.
- Understanding of PC Desktop and LAN environments and components.
- Technical Support Certifications preferred but not required.
- High School Diploma or GED required.
- Fast-paced, high pressure environment that requires sitting at a desk and being logged into a phone and ticket queue at all times during your shift.
- Requires a private workspace that is quiet and distraction free during your shift.
- Standard working hours, based on a 40-hour work week.
- Additional working hours required as needed to complete assignments and projects on schedule.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
Job Summary
Full Time
$71k-88k (estimate)
05/23/2024
07/11/2024
The job skills required for Remote Technical Support Analyst I (Mon-Fri 9 AM - 6 PM) include Technical Support, Customer Service, Written Communication, Customer Support, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Remote Technical Support Analyst I (Mon-Fri 9 AM - 6 PM). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Remote Technical Support Analyst I (Mon-Fri 9 AM - 6 PM). Select any job title you are interested in and start to search job requirements.
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