Knowledge, Skills, and Competencies:

 Bachelor's degree in Hotel Management or related business field is preferred
 Previous hospitality experience is required, hotel experience is preferred
 Previous P&L experience is preferred
 Minimum 2 years' management experience is required
 Ability to relocate without restrictions is required
 Ability to travel during the training program
 Strong business communication skills verbal and written
 Strong presentation skills and ability to lead team at leadership and hourly level
 Knowledge of federal, state and local employment laws and regulations
 High work ethic and self-initiative
 Strong computer skills in Microsoft Suite
 Regular attendance according to established guidelines
 Proven record of commitment and professionalism in meeting the challenges and
pressures of a 24-hour, 7-day a week operation
 Professional image as perceived by subordinates, peers, superiors, guests and
community
 Must possess basic computational ability
 Focus and maintain attention to tasks, and complete work assignments on time despite
frequent interruptions
 Ability to maintain excellent relationships with staff and maintain staff and guest
confidentiality at all times
 Ability to maintain calm and professional demeanor in sometimes high pressure
situations
 Ability to converse calmly with upset associates, superiors and guests in intense
emotional situations
 Ability to participate in and lead departmental and/or hotel team meetings
Physical Requirements:
 Sit, stand and walk for varying lengths of time
 Lift approximately fifteen (15) pounds
 Good communication skills, both written and verbal
 Focus and maintain attention to multiple tasks in a short time period, and complete
work assignments within deadline demands, despite frequent interruptions
 Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing,
listening and hearing ability and visual ability
 Must have finger dexterity to be able to operate office equipment such as computers,
printers, multi-line tone tone phone, filing cabinets, photocopiers and other office
equipment as needed

Core Responsibilities:

 Support the development of strategies to support the hotel's profit, guest service and
revenue goals by directing the operations of the hotel.
 Support the leadership of each department team, including their goals and
development.
 Be involved in the budget process and review for operations, staffing and cost
expenditures that are in line with forecasted sales and costs. Review cost controls and
direct corrective actions, as needed, to ensure flow.
 Through personal leadership and example, establishes a friendly, service-oriented
approach to guests that is exhibited by all hotel departments and achieves guest
satisfaction measurements. Coordinate special programs, functions and incentives to
improve guest service.
 Engage in each department; participate in walk-throughs and room inspections, budget
review, revenue management and promotions. Set the tone and expectation of the
deliverables.
 Regularly reviews sales solicitation activities, room night's productivity, and group rates
sold by the sales department. Evaluates market mix and makes adjustments as
required. Is personally involved in sales solicitation of key accounts.
 Ensures compliance with all human resource policies and confirms that the programs
are in place and are administered consistently throughout the hotel. Is personally
visible to all hourly personnel.
 Ensures that training is an ongoing function at the hotel and includes new associates as
well as existing associate training. Ensure that managers attend at least one franchise
job related class annually.
 Work in a cooperative and friendly manner with fellow associates.
 Practice a culture of guest service in all you do; promote courtesy, good will and a
positive attitude in each and every encounter.
 Perform any reasonable request as assigned or directed by management.

This job description is not an exhaustive list of all job functions that are required of an
employee in this position. Therefore, other duties may be asked of an employee in this position
from time to time.

Knowledge, Skills, and Competencies:

 Bachelor's degree in Hotel Management or related business field is preferred
 Previous hospitality experience is required, hotel experience is preferred
 Previous P&L experience is preferred
 Minimum 2 years' management experience is required
 Ability to relocate without restrictions is required
 Ability to travel during the training program
 Strong business communication skills verbal and written
 Strong presentation skills and ability to lead team at leadership and hourly level
 Knowledge of federal, state and local employment laws and regulations
 High work ethic and self-initiative
 Strong computer skills in Microsoft Suite
 Regular attendance according to established guidelines
 Proven record of commitment and professionalism in meeting the challenges and
pressures of a 24-hour, 7-day a week operation
 Professional image as perceived by subordinates, peers, superiors, guests and
community
 Must possess basic computational ability
 Focus and maintain attention to tasks, and complete work assignments on time despite
frequent interruptions
 Ability to maintain excellent relationships with staff and maintain staff and guest
confidentiality at all times
 Ability to maintain calm and professional demeanor in sometimes high pressure
situations
 Ability to converse calmly with upset associates, superiors and guests in intense
emotional situations
 Ability to participate in and lead departmental and/or hotel team meetings
Physical Requirements:
 Sit, stand and walk for varying lengths of time
 Lift approximately fifteen (15) pounds
 Good communication skills, both written and verbal
 Focus and maintain attention to multiple tasks in a short time period, and complete
work assignments within deadline demands, despite frequent interruptions
 Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing,
listening and hearing ability and visual ability
 Must have finger dexterity to be able to operate office equipment such as computers,
printers, multi-line tone tone phone, filing cabinets, photocopiers and other office
equipment as needed
This job description is not an exhaustive list of all job functions that are required of an
employee in this position. Therefore, other duties may be asked of an employee in this position
from time to time.