GENERAL OVERVIEW:

The Remedy Concierge is a pivotal figure in the day-to-day operations of each club location, serving as the first and last point of contact for guests and members. This role is an individual who thrives in hospitality focused customer service, eager to learn the world of holistic self-care, and maintains a keen eye for detail while in fast-paced environments. The Remedy Concierge ensures the comfort, satisfaction, and safety of guests and members during their remedy experiences, always upholding our company promise of leaving individuals feeling better than when they arrived.

ESSENTIAL FUNCTIONS:

• Creates a positive impression on our guests through modeling exemplary service, warmth, and hospitality
• Responsible for adhering to all front desk operational needs such as scheduling services, checking in, and checking out of guests
• Responsible for timely answering of phone and text messages with appropriate responses to questions about services, memberships, and club operations
• Responsible for adhering to hospitality standards for our front desk guest journey
• Assist with administrative and clerical tasks as needed
• Responsible for giving club tours to guests
• Knowledge of our CRM system including all necessary operational features for guest experience

• Provide exemplary customer service, by holding true to the Remedy Hospitality Standards
• Recommend services, retail, and F&B to guests in order to enhance their experience
• Communicate guests’ requests and complaints to the appropriate department
• Assist Practitioners services in-providing exemplary customer service standards within our daily operations

• Responsible for administering Remedy guest journey experiences within standard operating procedures
• Responsible for in-depth knowledge of Remedy Education such as benefits & science behind holistic self-care services

• Assist group experience instructors with class setup and breakdown
• Eager to assist in all areas of the club as needed with a “no job is too small” attitude
• Troubleshoot issues as they arise throughout the day, including scheduling conflicts, guest/member requests, etc.
• Partake in Remedy Continued Education courses to ensure up-to-date knowledge of remedy experience and education

• Complete all daily operational checklists
• Support operations of club for in-club events, and workshops
• Receive all incoming deliveries
• Assist in tracking & restocking of inventory
• Take on additional tasks as needed to drive revenue/growth, achieve club targets, and support the team at large
• Other duties as assigned
• Stay up to date on all company and club information by regularly checking emails, google charts, newsletters and other company communication channels
• Follow all company guidelines as outlined in employee manual

QUALIFICATIONS:

• Must have terrific customer service skills
• A consistently positive attitude
• Basic knowledge and understanding of holistic self-care services and products
• Strong interpersonal skills to interact with high profile clientele
• Must be solution-oriented and self-motivated
• Must have a strong work ethic
• Excellent verbal and written communication skills
• Enthusiastic, energetic, personable, and friendly disposition
• Must enjoy working within a team
• Strong time management skills and practices

• Must be able to be walking / standing during work hours
• Must be able to be on laptop / phone during work hours
• Must be able to to lift at least 50 pounds
• Must be able to bend, kneel, and squat to assist in guest experience
• Must be able to withstand high temperatures

• This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the company.