About Us:

Relief Mental Health was founded in February of 2020. Within these 3 years we have expanded to 10 new offices across Illinois, Wisconsin, and New Jersey. We aim to create a new standard for mental health care, offering a continuum of innovative therapeutic interventions and responding to evolving patient needs. *PLEASE NOTE THIS IS NOT A REMOTE ROLE. REMOTE APPLICANTS WILL NOT BE CONSIDERED*

Responsibilities

• Timely and accurate payment posting of accounts receivables from patients, manual and ERA payments, adjustments and denials provided from the insurance carriers. 
• Ensuring all insurance payments are accurately posted and reconciled. 
• Responsible for balancing batches assigned on a daily basis and reports any batch issues to their immediate manager/or supervisor for prompt resolution. 
• Perform extensive primary and secondary research in order to locate missing EOBs and insurance payments for posting to accounts 
• Retrieve missing payment information from payers through various methods (phone, payer portals, clearing houses, etc.) 
• Interpret, evaluate and clarify research requests to determine potential payment issues
• Identify underpayments and overpayments/credits and notifies the Supervisor in timely manner for resolution 
• Research and resolve deposit and/or posting discrepancies 
• Assist in the controls, balances and deposits of daily cash receipts to maximize return. 
• Collaborates with teammates to ensure the departmental close for each month is met within the first 3 business days of the following month. 
• Must be able to read debits and credits on accounts and take necessary action to resolve.
• Assists with related special projects as required. 
• Perform other duties assigned by the supervisor

Qualifications:

• Experience (2-5 years minimum) working in a healthcare (professional) billing, health insurance or equivalent operations work environment required.
• Knowledge of CPT/ICD-10 coding, claim submission requirements and remittance processing required.
• Must be able to read, understand and interpret explanation of benefits (EOBs). 
• Understanding of the revenue cycle and the various billing processes preferred.
• Excellent organization skills, attention to detail, research, and problem-solving ability.
• Results oriented with a proven track record of accomplishing tasks within a high-performing team environment.
• Strong reconciliation and analytical abilities as it relates to payment posting.
• Excellent communication and problem-solving skills.
• Ability to work in a collaborative, team environment.
• Ability to be well organized and detail-oriented in a fast-paced environment.
• Ability to think critically and identify the global impact across the revenue cycle with a solution-oriented approach. 
• Kareo experience is a plus.

What we Offer:

• Competitive 401K plan
• Partnership with Lifetime Fitness
• Health Insurance (Medical, Dental and Vision)
• FSA and Dependent Care FSA
• Short Term Disability
• Tuition Reimbursement
• PTO