You haven't searched anything yet.
Are you looking for a high energy, strategic, and fast-paced position as a Client Support Consultant? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!
For 11,000 health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams.
We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care.
Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000 online courses that meet accrediting board, state and federal requirements.
We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent.
Join us and make a difference.
WHAT CAN RELIAS OFFER YOU?
Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy.
Additionally, Relias pays for the employee portion of the monthly healthcare premium!
The Support Consultant is the primary contact for inbound client issues, communicating with and escalating to other departments as needed.
As a Support Consultant, this role may provide service to our clients on either the SaaS or Ecommerce team. The Support Consultant must provide customer service via multiple channels (including phone, chat, email, web, social), responding to and resolving client queries within SLA guidelines.
The Support Consultant will also keep a record of all client interactions in Salesforce, our Customer Relationship Management (CRM) tool, must de-escalate situations involving dissatisfied clients, and follow up with clients as needed.
Support Consultant must possess a helpful attitude, strong written and oral communication skills, an ability to multitask, time management skills, high levels of initiative, and an ability to be flexible with changing priorities.
WHAT YOU'LL BE DOING :
YOU'VE GOT WHAT IT TAKES IF YOU HAVE / ARE :
Relias is an Equal Opportunity Employer and a Drug-Free workplace
IN OFFICE REQUIREMENT :
Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities.
Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office ( 1-hour commute).
You would be expected to work in our Morrisville, NC Headquarters approximately 30 days / quarter.
Company : Relias LLC
Country : United States of America
State / Region : North Carolina
City : Morrisville
Postal Code : 27560
Job ID : 270455
Last updated : 2024-05-12
Full Time
Preschool & Daycare
$56k-75k (estimate)
03/07/2024
05/31/2024
relias.com
CARY, NC
500 - 1,000
2012
DANIEL PALCHINSKY
$50M - $200M
Preschool & Daycare
For more than 10,000 healthcare organizations and 4.5 million caregivers, Relias continues to help its clients deliver better clinical and nancial outcomes by reducing variation in care. Our platform employs performance metrics and assessments to reveal specic gaps in clinical knowledge and addresses them with personalized, engaging learning. We help healthcare organizations, their staff and those under their care, get better: get better at identifying issues, get better at addressing them, get better outcomes for all. Let us help you get better. Learn more about Relias at www.relias.com.
The job skills required for Client consultant include Customer Service, Initiative, Communication Skills, Integrity, Flexibility, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Client consultant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client consultant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client consultant positions, which can be used as a reference in future career path planning. As a Client consultant, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client consultant. You can explore the career advancement for a Client consultant below and select your interested title to get hiring information.