** Full-time Front Desk Reception Home Health/ Hospice- Fort Worth**

**Job Category****:** All **Requisition Number****:** FRONT01064 Showing 1 location **Job Details**

**Description**

**Job description**

Position Summary

The Home Office Receptionist is the primary gatekeeper for phone calls, visitors, and employees coming into the Reliant at Home office. The Receptionist has a happy disposition and a good attitude and welcomes everyone that enters the doors or calls with sincerity, and feels a sense of pride about this key position. The Receptionist answers the phones, receives guests in the lobby and makes them feel comfortable, and provides other administrative support. In this role, the Receptionist will be a critical part of the customer service experience internal and external constituents have with Reliant at Home Services. The Receptionist understands our mission, Care is Our Higher Calling, which means we care for every aspect of our contribution to the company and we believe serving others is what we were meant to do.

Position Purpose

The Receptionist is responsible for helping to ensure the front office runs smoothly, visitor and employee needs are met with kindness and competency whether by phone or in-person, and providing administrative support as directed by the Office Manager when needed.

Position Requirements

* The Receptionist arrives on time to work each day in time to prepare and get settled to begin answering the phones at 8 am and ends the day at 5 pm by forwarding the phones to the on-call service

* The Receptionist communicates with the Office Manager in advance for any time needed away from the office to ensure adequate time to find coverage

* The Receptionist has dressed appropriately and well-groomed

* The Receptionist can be counted on to do their job professionally, efficiently, and reliably

* The Receptionist pays attention to detail when completing tasks

* The Receptionist is capable of multi-tasking and staying calm when the office is extremely busy

Position Tasks

* Answers the phones Monday-Friday 8 am-5 pm (with a lunch break)

* Maintains conference room and open office schedule

* Keeps the reception area and boardroom tidy and clean during business hours

* Assists with lunch/event coordination (ordering food, reserving space in the building, coordinating supplies, etc.)

* Ensures the reception area television is running promotional material provided by the Executive Vice President of Sales and Marketing

* Maintains office supply inventory and orders

* Completes administrative duties as directed by the Office Manager

* Facilitates orders for Reliant at Home employee business cards and photo badges

Skills Required

* Phone system management

* Intuitive attitude to identify what callers are asking and how to help them

* Computer competency and proficiency with Word, PowerPoint, and Excel

* Ability to handle many things at once without getting frustrated or being rude

* Pleasant phone voice and mannerisms

* Exceptional customer service

* Ability to diplomatically deescalate a situation if a caller is upset or angry

* Critical thinking to navigate and direct callers

General Working Conditions

* Frequent phone and computer work

* Moderate physical activity (bending and stooping, reaching and lifting up to 25 pounds, standing and or walking for extended periods)

* Speaking, hearing (aid permitted) (hear conversational voice 15 feet - one ear); able to comprehend normal speech

* Works inside, closely with others

* Growing company with a strong future

* Amazing team with a positive company culture

* Competitive base pay with bonus opportunities

* Medical, vision, and dental insurance

* Paid Holidays, Vacation, and 401k

Now is the time for you to be involved in the care of our patients and the exciting expansion of our company!

Job Type: Full-time

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