Our Intake team performs intake procedures including (but not limited to) identifying & evaluating patients referred for services, assisting with the authorization & caseload building process, and communicating with occupational, physical, and speech therapists regarding their Home Health clients.

Duties & Responsibilities:

· Be primary point of contact with patient family regarding staffing schedules.

· Maintain compliance with federal and state regulations as it pertains to the agency.

· Work closely with office staff to promote positive/effective communication to ensure appropriate client care.

· Set and model quality customer service standards.

· Proactively follow up with families while managing and maintaining staffing schedules.

· Assume responsibility in coordinating care to assigned patients, working to support a goal directed care plan from admission to discharge.

· Assist with answering in-coming telephone calls from Caregivers and Clients.

· Work in collaboration with Client Service Manger to maintain client relations and service failures

· Demonstrate ability to prioritize multiple tasks to meet deadlines.

· Demonstrate ability to interact in a collaborative manner with other departments and teams.

· Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.

· Demonstrate a thorough knowledge and adherence to company policies and procedures.

· Maintain an excellent rapport with patients and staff, and effectively promotes harmonious interpersonal relationships.

· Assist sales and marketing with paperwork as needed.