Do you love to win? Are you impatient? Do you like challenges? Do you want a a career that not only challenges you but gives you great satisfaction? Do you love the details? If the answer is yes to these questions, our team is looking for you! The Service Advisor acts as the primary liaison between our clients and the service department. The Service Advisor will ensure the continued growth and success of our company by focusing on clear communication and efficiency of the service team work flow. At all times the Service Advisor works to enhance our customer service experience and create lasting relationships with our clients.

Essential Functions Statement(s)

• Meet with current and prospective clients to learn their needs and identify products and/or services to fulfill that need. Create initial client accounts by collecting relevant information on the customer account agreement, remit agreements to the accounting department. Continuously verify and update client contact information to ensure accounts are updated at all times
• Create preliminary repair orders (RO) and estimates by costing materials, supplies, and labor; calculate client's payment, including deductibles. Contact clients and explain estimates and expected return of vehicles.
• Verify warranty and service coverage by reviewing client records; explain provisions and exclusions to clients as needed
• Schedule service while working to accommodate client need and timetable, arrange client drop off and/or towing and transportation for watercraft if applicable
• Accurately prepare RO’s for technicians by describing symptoms, problems, and causes, as well as repairs and recommended services
• Maintain vehicle records by recording problems and planned corrective action
• Collect payments due on cash accounts at the time of service completion
• Send finalized RO’s to Accounting Dept. immediately for billing and collections
• Work closely with fellow Advisors and Service team to identify best practices
• Communicate suggestions for improvement to management team
• Continuously update skill set by participating in educational opportunities and read manufacturers' publications
• Ensure client satisfaction upon delivery or release of their vehicle. Arrange immediate service to rectify outstanding issues. Follow up with the client to confirm timely repairs are made
• Additional duties and responsibilities as assigned by Service Manager

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Goal-Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

SKILLS & ABILITIES

Education: High School Diploma or GED is required, Post-secondary education is desired

Experience: 2-4 years automotive service writer, parts, or service technician experience preferred

Computer Skills: Must be proficient with Microsoft Office Suite and Google Docs.

Job Type: Full-time

Pay: $55,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Health insurance

Day range:

• Monday to Friday

Shift:

• Day shift

Ability to commute/relocate:

• Franklin, TN 37064: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Automotive service: 5 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person