Relentless MMA is a premier Brazilian Jiu Jitsu, MMA & kids martial arts academy.

We are looking to hire an Universal Team Member with exceptional sales, communication, and problem-solving skills. Ideal candidates will be outgoing, organized, reliable, results-oriented, proactive, positive, punctual, social, and able to genuinely enjoy getting to know our prospects & members.

In this role, you will set appointments, increase membership sales at the academy, meeting or exceeding academy-wide goals. The Universal Team Member will also field client, prospect, & staff communications, facilitate our social media presence & content creation, and oversee some administrative tasks for the academy.

We have a very special group of people, who both train & work at Relentless MMA & we are excited to add someone great to our team.

Universal Team Member Goals & Responsibilities:

• Proactively Set & Confirm Appointments with prospective students via phone, email, text, & social media messages
• Welcome new prospects to our academy, guide them through the proven sales process, & sign up new members.
• Accurately track the sales data & maintain excellent conversion/closing percentages.
• Ensure that the academy is well-maintained, organized, and secure; and prepare all necessary paperwork/materials for all daily appointments & classes.
• Organize membership agreements & nightly reports to ensure that all membership software & tracking metrics are maintained accurately
• Conduct tours and sign up new members to the academy using our simple, easy to follow membership process, as needed
• Perform key clerical duties, such as answering phones, responding to emails & social media messages, data entry, and reporting; answer questions, find information, & follow up with clients, employees, vendors
• Maintain accurate inventory of goods & services and order from vendors
• Provide assistance to management as needed, ensuring that they are completed in accordance with existing policies and procedures
• Assist with special projects, such as implementing new policies and process improvements
• Foster a superior client experience & provide excellent customer service always
• Help us grow our Relentless community by communicating the mission, programs, & success stories of the academy on social media, & to members and prospective students.

Universal Team Member Requirements:

• High school diploma or equivalent
• 2 years experience in sales, customer service, reception, administrative support, management, social media management, or equivalent preferred. (Additional training provided)
• Excellent interpersonal, written, and verbal communication skills
• Independently motivated, with the ability to take on tasks and duties without immediate direction
• Highly-organized & meticulous approach to administrative tasks
• ‘Magnetic,’ ‘fun to be around’ personality & is energized by working with people
• Creativity and strong problem-solving skills
• Solid presentation skills
• Strong task and time management skills
• Comfortable with Google Drive & the Google Suite of programs
• Have used, or willing to learn how to use Customer Relations Management Software/databases. (Will provide training)
• Familiarity with Social Media platforms: FB, IG, Google My Business / Google Maps
• *Preferred: Familiarity with Social Media platforms: FB, IG, Google My Business / Google Maps, and basic graphic design software like Canva and/or simple photo/graphics creation for social media.

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 24 – 30 per week

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekends as needed

Ability to Relocate:

• Columbus, MS 39705: Relocate before starting work (Required)

Work Location: In person