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Are you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements?
The Application Analyst provides technical support aligned with a specific product vertical to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills.
On a daily basis, the Application Analyst creates, resolves, and maintains tickets, while working within their product vertical to resolve issues and escalate tickets to other teams and verticals. It is essential that the Application Analyst maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements. You will inform management of important issues regarding personnel, performance, client perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Customer Support. The working hours are based on fixed shifts (including nights, weekends, and public holidays).
\nYour Role in Action: Technical Skills/Responsibilities
#LI-Hybrid #LI-PK4
Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.
Benefit Highlights:
Comprehensive health plans
Flexible work arrangements
Unlimited time off
Long-term incentive program
Training investment program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Full Time
IT Outsourcing & Consulting
$67k-89k (estimate)
09/01/2023
05/22/2024
relativity.com
CHICAGO, IL
200 - 500
2001
Private
ANDREW SIEJA
$200M - $500M
IT Outsourcing & Consulting
Relativity is an Illinois-based E-discovery platform that provides litigation support, internal investigation, and compliance solutions for law firms and government agencies.