Description

The Valet Supervisor ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer / client’s expectations.

This position is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location.

The Valet Ramp Supervisor works closely with fellow team members, Operations Manager, and / or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws.

Key Responsibilities

Employee must be able to perform essential functions of the position with or without reasonable accommodations

• Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary.
• Retrieve keys from guest; issue ticket to guest or enter customer information using electronic device.
• Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles.
• Inspect vehicle for preexisting damage record information using electronic device or manual ticket; correctly record the make, model and exact location of each vehicle.
• Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary.
• Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
• Direct traffic, position barricades, and arrange for towing service when necessary.
• Immediately report any incidents or claims to Operations Manager or Shift Lead.
• Request and collect relevant fees for use of service.
• Assist in reconciling end of shift revenue against the ticket distribution, when necessary.
• Communicate professionally at all times with guests, client, and teammates.

Skills, Knowledge and Expertise

• At least 18 years of age
• Valid Driver’s License
• Ability to operate manual transmission vehicles (stick shift)
• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Previous valet experience, preferred

Benefits

Full-Time Employee Only)

• Medical
• Dental
• Vision
• Life and Disability
• 401K
• Paid Time Off (PTO)

Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination / class status protected by state / provincial or federal law, as applicable.

Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Last updated : 2024-05-23