Event Staff at the Tacoma Dome

Application Deadline: 7 June 2024

Department: Parking - Field Operations(OPS001)

Employment Type: Seasonal - Part Time

Location: R130-78_2727 E D ST

Reporting To: Event Manager

Compensation: $17.89 / hour

Description

Key Responsibilities

• Assisting customers who are unsure of how to pay for their parking 
• Dealing with an occasional angry guests and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority) 
• Assist customers with the overall in/out process of parking 
• Process tickets and collect parking fees (cash, POS and validations) 
• Prepare shift reports
• Prepare shift bank deposit 
• Identify and report parking equipment deficiencies and safety concerns to direct supervisor 
• Litter pick up and now shoveling/salting (as required) 
• Other duties assigned 
• Responsible for maintaining and operating equipment belonging to Republic Parking Northwest or the Property manager during their shift 
• Responsible for the collection of cash and front line revenues 
• Control all lot revenues and record keeping as it relates to work performed 
• Interacts face to face with our customers 
• Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site 
• Control of all tools and equipment required to perform his/her duties 
• Must be organized 
• Make suggestions and recommendations relating to the way various jobs are performed 
• Consults with his/her supervisor or manager regarding items of relevance to the parking operation 
• Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced 
• In problem situations, the ability to achieve a resolution through his dealings, with the customers and his/her supervisors or manager 
• Act as a front line employee which is considered an extremely important function of this position 
• Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company 
• Responsible for prioritization of various jobs with his/her supervisors/manager 

Skills, Knowledge and Expertise

• Strong command of the English language and be friendly, even-tempered, cooperative, able to work independently and as part of a team and be able to communicate effectively 
• Basic knowledge of the parking equipment used at the site; Handheld units, printers, radios.
• Basic knowledge of both desk/handheld POS parking equipment used at the site
• Customer Service Experience preferred
• Must be willing to work extended, irregular and flexible hours as related to the event schedule, including working evenings, weekends and holidays as required.