Find your WHY at Reid Health

Under the direction of the Provider(s) and Practice Supervisor, the MA is the first point of care in the medical practice. This position assists the Provider(s) with patient procedures and may perform routine laboratory tests. This individual works hand- in- hand with the Provider(s) to achieve quality outcomes for the patient.

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

Overview of Responsibilities

• Prepares exam rooms for patient use by cleaning the rooms between patients and ensuring that each room is stocked with the appropriate supplies. Prepares procedure trays as necessary.
• Triages patient phone calls, reviews patient test results, pharmacy calls and reviews patient medications. Provides patient education appropriate to patient diagnosis and quality standards established by Reid Health Physician Associates (RHPA).
• Escorts patients to exam rooms and check vital signs as needed. Interviews patients to assess needs. Records reason(s) for visit, current medications and take temperature if necessary. Instructs patients on how to prepare for physician's examination. Completes routine forms as appropriate (school physical, immunization records, etc.). Ensures chart documentation is completed in a timely manner and in accordance with practice policy and procedure.
• Assists provider(s) with patient procedures such as suture removal, wart and mole removal, pap smears, minor surgeries, etc. Also administers EKGs, injections, immunizations, vision and hearing tests and venipuncture.
• Performs lab tests in accordance with needs of patient and as directed by the Provider/Practice Manager and/or Laboratory Director. Prepares specimens for in-house and reference labs as appropriate. Operates and calibrates laboratory equipment. Maintains laboratory documentation in accordance with CLIA standards and practice specific protocol.
• Schedules offsite diagnostic tests and referrals to other providers. Records procedures ordered and tracks results.
• Performs front office duties and other duties as required.
• Performs all duties respectful of confidentiality and safety of all patients, employees and providers.
• Must be committed to Patient Satisfaction and Patient Safety.
• Performs prior authorizations and pre-certifications when appropriate. Monitors patient portal, In Basket tasks, and e-mails daily.
• Assures that day to day patient care proceeds in an efficient, safe manner.
• Routinely meets the culture of EVERY PATIENT EVERY TIME in regards to the patient experience by utilizing AIDET & CARE principles and making that connection with his/her patients.

Education/Experience

Education Required: Graduate of an approved school of Medical Assisting, Licensed Practical Nursing, Registered Nurse,graduate of an Athletic Training Program, Licensed Paramedic, or certified EMT. If unable to provide proof of EMT certification, the candidate can be considered for a Nursing Care Assistant position and begin on the job training as a Medical Assistant I after successful completion of their 90-day introductory period. Candidates with on the job training and a minimum of two (2) years’ experience in a physician’s office will be considered.

Education Preferred: Associates Degree

Experience Preferred: One year experience in a medical practice

Certifications: BLS

Schedule Details

What We Offer

Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

Stay Connected

Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.

Other Information

EEO Statement: Reid Health is an Equal Opportunity Employer

No Search Firms:

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. 

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