This position involves working from Friday to Monday, 8AM to 6PM.

This job contributes to REI’s success by serving as an Assistant Manager, Operations overseeing building workload planning and operational production analysis to coordinate building labor and staffing plans. This position is responsible for planning and execution of building initiatives, budgets, and the performance of team operations. In addition, this job requires managing a diverse set of employees and is responsible for providing operational guidance and development for Supervisors, Operations and their direct reports. This job creates, plans, and executes a 1-3 year business plan supporting supply chain projects, key performance indicators, and operational efficiency. This position models and leads expectations for daily operations, considering safety expectations, adequate and appropriate staffing, execution of departmental expenses, and establishes accountability across all levels of employees. Models and acts in accordance with REI’s guiding values and mission.

• Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
• Supports the implementation of company programs, procedures, methods and practices to promote REI key messages.
• Challenges and inspires employees to achieve business results.
• Ensures employees adhere to legal and operational compliance requirements.
• Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions.
• Conducts and ensures the completion of performance reviews.
• Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results.
• Establishes and maintains visibility within the department.
• Monitors operational statistics, reports trends, variances and issues, and takes appropriate action.
• Organize, coordinate, and communicate building workload planning to a functional level on a daily, weekly, monthly, and seasonal timeline. Apply industry best practices to internal freight movement, partnering with peers to find the most efficient means of realizing production goals.
• Provide detailed analysis of production rates at a division, department, and individual level to assist operational supervisors in projecting long term staffing levels.
• Coordinate building labor and staffing plans for both the short and long term to include managing temporary employee program, cross training program utilization, and seasonal and annual hiring processes.
• Partner with Finance, Merchandising, Retail, and the Global Supply Chain team to project and report on Key Performance Indicators and update building Visual Controls.
• Define and develop production based projects, to include product placement, seasonal space planning, and Warehouse Management System improvements
• Actively coordinates and/or leads Continuous Improvement projects to increase department productivity and cost controls
• Coordinate Promotion and Event planning for the Distribution center operation to include the creation of plans, overall building execution accountability, and post operation lessons learned documentation.
• Supervise the Records Clerk employees to meet Company needs; communicates Company policies and procedures; hires, trains and evaluates department employees; forecasts for future staffing and training needs.
• Serve as an example to other employees by consistently demonstrating exemplary work habits, which contribute to teamwork, productivity, and efficiency; maintains own current functional knowledge and skills to assist staff with daily workload as needed
• Develop, monitor, and operate within departmental annual payroll, capital and expense budgets.
• Maintain ongoing relationships and serve as member on various committees to represent departmental and/or overall Company interests; communicate Company needs and expectations internally or externally; provide review, input, and recommendations as appropriate

Your Qualities:

• 3 years experience in leadership, successfully leading a team of employees
• 5 years experience in Distribution or relevant experience; which includes distribution training or a logistics degree from an accredited college (preferred)
• Ability to work a flexible schedule; covering 24/7 operations
• Experience with profit loss responsibility; preferred over $1M in expenses and with multiple operational disciplines
• Ability to understand and communicate variances to operations; which include but are not limited to: finances, productivity, or customer service issues.
• 2 years experience developing analytics and production tracking
• Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts.
• Creates a strong, mutually supportive work spirit and culture where people can do their best.
• Establishes trust and inspires others.
• Makes effective organization and people decisions in a manner consistent with REI's values and ethics.
• Delivers on commitments and holds others to same.
• Champions the organization and advocates solutions in the overall Company's best interest.
• Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
• Consolidates information from various sources including feedback from others to reach sound decisions.
• Considers the ultimate impact of decisions and actions on internal and external customers.
• Fosters change in company direction.
• Effectively plans and executes changes.

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. 

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. 

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.