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Community Manager
Address:315 University Ave
2nd Floor
02090 West Wood
Massachusetts
The world of work is changing...short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We've built the world's largest workspace network so that our customers can work from wherever, and however, they want... in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, while expanding our network. You'll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Manager, you'll be responsible for the smooth running of your center. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention.
A typical day at IWG
You start the day with a quick review of the daily report, to plan the day and make sure everyone's prepared.
With one eye always on reception, you see members turning up and the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their Wi-Fi connections and screen sharing app for their presentation.
Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the center and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.
It's time for a quick coffee break, relax and enjoy a few minutes to yourself.
A large company is taking a whole floor of the center and is moving in next week. You run through the move in detail with your Community Associate, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.
Shortly before your lunch break, a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the center, explaining all the benefits of IWG membership. You are then off to lunch.
Later in the afternoon you review billing to ensure all customers are current and walk the space to ensure everything is show ready for a tour in the morning. You notice a few light bulbs out in the cafe and put a ticket in the service portal for replacement. You take a few pictures of your show offices and post sales ads for your vacant office.
You've earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.
Before heading out you review paid time off requests for next month to ensure you have appropriate coverage and prepare for a 1:1 coaching conversation with one of your team members the next day. You do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.
About you
We're looking for someone who has the experience and aptitude to manage a smooth-running operation. You'll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:
What we offer
On top of a competitive total compensation package, you'll enjoy:
Documents
Full Time
Business Services
$107k-148k (estimate)
03/25/2024
05/08/2024
regusinsurance.com
CARROLLTON, TX
1,000 - 3,000
2008
GUILLERMO ROTMAN
$500M - $1B
Business Services
The job skills required for Community Manager include Customer Service, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Community Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Community Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Community Manager positions, which can be used as a reference in future career path planning. As a Community Manager, it can be promoted into senior positions as a Media Relations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Community Manager. You can explore the career advancement for a Community Manager below and select your interested title to get hiring information.