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Client Services Manager
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$79k-101k (estimate)
Full Time Just Posted
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Quality Incentive Company is Hiring a Client Services Manager Near Memphis, TN

We are seeking a dynamic and experienced Client Services Manager to join our team. The Client Services Manager will play a pivotal role in ensuring client satisfaction and success. This individual will lead client calls, analyze program data and engagement metrics, collaborate closely with internal teams, manage client onboarding, and spearhead process improvement initiatives. The ideal candidate will possess excellent communication skills, a strategic mindset, and a passion for delivering exceptional service. 

Responsibilities:

  • Lead client calls and meetings to gather requirements, provide updates, and address any issues or concerns. 
  • Analyze program data and engagement metrics to identify trends, insights, and areas for improvement. 
  • Collaborate effectively with internal teams, including Sales, IT, and Operations, to ensure seamless execution and delivery of services. 
  • Manage client onboarding, including gathering necessary information, setting expectations, and ensuring a smooth transition. 
  • Proactively identify opportunities for process improvement and implement solutions to enhance efficiency and effectiveness. 
  • Serve as a trusted advisor to clients, offering guidance, support, and strategic recommendations to help them achieve their goals. 
  • Maintain strong relationships with clients, fostering a positive and collaborative partnership. 
  • Stay informed about industry trends, best practices, and emerging technologies to continuously improve client services. 

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field. 
  • Proven experience in client services, account management, or a similar role. 
  • Strong analytical skills with the ability to interpret data and make data-driven decisions. 
  • Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels. 
  • Demonstrated ability to lead and manage multiple projects simultaneously, meeting deadlines and delivering results. 
  • Detail-oriented mindset with a focus on quality and accuracy. 
  • Proficiency in Microsoft Office Suite and CRM software. 

Job Summary

JOB TYPE

Full Time

SALARY

$79k-101k (estimate)

POST DATE

05/28/2024

EXPIRATION DATE

06/10/2024

WEBSITE

goqic.com

HEADQUARTERS

Whitehouse, NJ

SIZE

50 - 100

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The following is the career advancement route for Client Services Manager positions, which can be used as a reference in future career path planning. As a Client Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager. You can explore the career advancement for a Client Services Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Services Manager job description and responsibilities

Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.

02/16/2022: Shreveport, LA

They also ensure unsatisfied clients are compensated with free services, products, or discounts.

02/28/2022: Tucson, AZ

Client service managers oversee the hiring, orienting, and training of staff for the department.

01/16/2022: Yakima, WA

Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.

01/18/2022: Colorado Springs, CO

They develop policies and regulations necessary for ensuring client satisfaction.

03/08/2022: Poughkeepsie, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Services Manager jobs

Should be excellent communicators capable of leading a team.

02/21/2022: Utica, NY

Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.

02/12/2022: York, PA

As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.

02/02/2022: Canton, OH

Mastermind creative ways to deliver an exceptional client experience.

02/15/2022: Portland, ME

Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.

02/25/2022: New Haven, CT

Step 3: View the best colleges and universities for Client Services Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College