Job Overview:
·The information technology (IT) support specialist is a generalist position devoted to all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. The position can also include handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as tablets, PDAs, and smartphones. The job duties can be performed remotely from a central location, in the customer's work environment, or in a combination of the two. The position may require some physical activity such as lifting and moving computer equipment into place or crawling in tight spaces.

·The IT support specialist must be knowledgeable in all aspects of computer support (diligent and analytical). They also must possess outstanding communication skills. The IT support specialist is not only a technical worker but often deals directly with the customer; offering advice, training, solutions, and guidance. The position is employed in many types of companies as internal support for computers and networks.

Duties:

• Maintain and troubleshoot devices, systems, hardware, and software.
• Document system performance, bugs, debugging, and program requirements.
• Follow maintenance protocols to ensure systems are secure and ready for users.
• Lead design and deployment of workstations, directories, wireless, and personal devices.

Experience:
·At least 2 years of experience working with implementation of Microsoft systems.

·General knowledge of Microsoft Office, Active Directory, & Windows 7/10 OS.

·Ability to collaborate across functions / teams internally and externally including business users and leadership, as well as, technical resources.

·Reliable transportation needed for on-site repairs.

·Self-motivated and needs minimal insight when working.

Benefits:
- Competitive salary based on experience
- Health insurance coverage
- Retirement plan options
- Paid time off and holidays

If you have a passion for technology and enjoy providing exceptional IT support, we would love to hear from you. Apply today to join our dynamic IT team!

Job Type: Full-time

Pay: $67,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

• Wilmington, DE: Relocate before starting work (Required)

Work Location: In person