Schedule: Full-time, Tues, Wed, Thurs 7am-5pm, Fri 7am-7pm, weekend rotation

This position is responsible for helping the patient feel welcomed to Regional Family Health and maintaining accurate and complete patient accounts based on departmental protocol, policies and procedures, to include but not limited to scheduling, registration, check-out functions and managing incoming calls.

Duties include:

• Promote and maintain excellence in patient service
• Facilitate the smooth flow of patients through timely and effective communication to patients and other RFH team members
• Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office
• Answer the telephone, screen and route all incoming telephone calls to the appropriate staff member or take messages according to office policy and procedure
• Schedule, cancel and reschedule patient appointments according to office procedures.
• Register patients, correcting as necessary all patient demographic and insurance data
• Gather, verify and enter demographic information and scan insurance information into the computer on new and established patients necessary for completion of medical record information and insurance claim processing at each patient visit
• Check-out patient, collect payments and record transaction
• Respond to patient’s questions regarding their account balance and refer patients to the Billing Department for payment sources for uninsured patients and other billing questions
• Maintain cash drawer
• Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines and Rural Health Clinic guidelines.
• Assist with departmental coverage as requested
• Provide relief for Receptionists in satellite clinics
• Route internal and external mail, and other items, appropriately throughout clinic system
• Perform other duties as requested by RFH Receptionist Manager to facilitate the smooth and effective operations of the office

• High School graduate required, Associates Degree preferred
• Previous experience in a medical office preferred
• Strong communication skills
• Ability to work as a team member
• Ability to understand and apply guidelines, policies and procedures
• Skilled in computer use, communication, and decision making
• BLS certification required

Employee Benefits:

• Health Insurance (eligibility at 20 hours per week)
• IPERS (Iowa Public Employee Retirement System)
• Paid Leave
• Pharmacy (on-site)
• Tuition Reimbursement
• Employee Assistance Program
• Wellness Center and Cafeteria (on-site)
• Optional Benefits (Aflac, Short and Long Term Disability, Dental, Vision)

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