Under the supervision of the Director of Operations, the Lead Ophthalmic Technician is specifically responsible for oversight and management of site-specific technician staff, and the supervision of all day-to-day patient care processes. The Lead Ophthalmic Technician works collaboratively with the Office Coordinator and Physicians in producing a highly efficient and quality patient experience. This includes ensuring all patient appointments and testing is appropriately scheduled, performed and documented.

The Lead Ophthalmic Technician plays a critical role for Regional Eye in helping the organization create a consistent, reliable service experience to our patients. This role will deliver operational excellence to train those who create the patient experience, acting as a key change leader driving performance.

Responsibilities and Essential Duties:

• Assists in recruiting, hiring, training, scheduling and disciplinary action of technical personnel under supervision of the Director of Operations.
• Provides day-to-day guidance of technical personnel, including preparing and delegating job assignments, altering schedules based on patient needs, assigning training and development opportunities, etc.
• Appropriately schedules technical staff in accordance with clinic needs and technician skill capabilities.
• Organizes and conducts regular morning “huddles” of technical staff; participates in regular technician team meetings. During regular morning meetings, reviews the daily schedule, assigns scribe and technicians to each physician, reviews scheduling omissions in order to better prepare for potential lapses in patient flow.
• Consults with Director of Operations on problems and interpretation of policies to ensure patient needs are met.
• Plans and organizes quarterly in-service training programs.

• This is a working technician position and is on the tech schedule to perform patient work-ups and diagnostic testing. Also, scribes as needed. Works as a Certified Ophthalmic Assistant within the scope of duties as clinic demands as well as leads the clinical department.
• Answers patient questions and telephone inquiries, including but not limited to, attaining resolution to patient problems.
• Ensures all clinic equipment is functioning properly; requests repairs and maintenance, as needed. Troubleshoots instruments, as necessary.
• Maintains a smooth flow of patients to the physician, altering the test sequence as required. Evaluates patient flow for continuous improvement.
• Triages phone calls from patients, when necessary, to ensure patients medical needs are met. Confers with physician on treatment of patients seeking care due to acute ophthalmic conditions.

• Maintains inventory levels; completes regularly scheduled ordering for the location. Periodically audits clinical supply levels to ensure a healthy inventory of necessary supplies.
• Schedules all preventative maintenance on covered instrumentation/equipment.
• Troubleshoots malfunctioning equipment; communicates issues to Technician Manager so repair companies can be contacted.
• Provides back-up support to other technicians, including returning patient phone calls, managing prescription refills.
• Participate in administrative staff meetings.
• Help review, troubleshoot, resolve, develop protocols with issues and problems involving technical staff with the other areas of the practice: patient services, billing, HR, accounting, SEC staff, and doctors.
• Help to obtain, develop, monitor metrics to monitor performance, efficiencies, productivity, and accuracy
• # of techs / patient
• Workup time / patient

Job Type: Full-time

Pay: $18.52 - $31.48 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Medical specialties:

• Ophthalmology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person