The Senior IT Operations Analyst - Audio Visual ensures reliable operation of Audio Visual (A/V) infrastructure in IOPS. Supervises, plans, designs, coordinates, directs, AV operational projects. Provides administrative direction for operational activities of AV support including, but not limited to, responsibility for all AV systems hardware and operational infrastructure, ensuring integration and coordination with Corporate systems and operations. Plans, designs and coordinates onsite AV related events infrastructure.

As a Senior IT Operations Analyst - Audio Visual, a typical day might include the following:

• Responsible for conference room, A/V equipment and conferencing services for IOPS. Ensures the performance of daily video conferencing room checks and pre-meeting testing. Ensures table-top controls and touch panels, microphones, and phones are fit for purpose.
• Provides project management and engineering advise on A/V & Conferencing requests and new equipment, as needed.
• Uses experience to provide advanced troubleshooting of A/V & Conferencing technical problems, makes decisions on appropriate remediation and engages external technical support resources when required in a timely manner.
• Responsible for the daily activities of A/V Managed Service providers onsite.
• Partners with enterprise-wide AV groups to ensure IOPS maintains the appropriate level of support personnel and resources from managed service providers, keeping pace with changing needs.
• Provides technical expertise and advise to stakeholders about upcoming events and AV projects.
• Responsible for software and hardware upgrades and repairs to ensure compliance and supportability.
• Coordinates with vendors on repairs and warranty items. Ensures external support agreements are in-effect and renewed on-time.
• Manages all resource-planning and provisioning for inter-site conferencing and large-event setups per booking specifications and ensures support resources during all on-site events.
• Manage equipment inventory and tracking, provide reports when necessary.
• Ensures Knowledgebase Objects and Work Instructions are in place and current for use within Client Services and used by the External Call Center.
• Keeps metrics around problem resolution, usage statistics and equipment uptime. Provides regular reports to IOPS IT senior management.
• Alerts management to reoccurring problems and patterns of problems.

• Strong working knowledge of Microsoft Teams and Cisco Telepresence.
• Working knowledge of H.320 and H.323 videoconferencing standards.
• Working experience with major videoconferencing equipment such as: codecs from Polycom and Cisco telepresence; control systems from Extron.
• Large-event planning and support experience.
• Highly dedicated and organized.
• Demonstrated analytical ability.
• High levels of professionalism and integrity.
• Demonstrated ability to work with peers in a collaborative environment.
• Exceptional customer service skills.
• Exceptional written, verbal and interpersonal skills.
• Excellent problem-solving skills.
• Comfort working with the highest levels of senior management.

In order to be considered for this position, you must hold bachelors with 5 years of relevant experience, or equivalent combination of education and experience.

Does this sound like you? Apply now to take your first steps toward living the Regeneron Way! We have an inclusive and diverse culture that provides comprehensive benefits including health and wellness programs, fitness centers and equity awards, annual bonuses, and paid time off for eligible employees at all levels!
Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application process. Please contact us to discuss any accommodations you think you may need.
The salary ranges provided are shown in accordance with U.S. law and apply to U.S. based positions, where the hired candidate will be located in the U.S. If you are outside the U.S, please speak with your recruiter about salaries and benefits in your location.

Salary Range (annually)

About the Company:
Regeneron Pharmaceuticals, Inc.

At Regeneron, we believe in the power of original thinking. Our company is built on breakthrough ideas; which is why we foster a spirit of openness, and strive to inspire from within. We are collaborative by design and driven by curiosity. Each one of us plays an active role in transforming people’s lives through our work. Regeneron’s people make us who we are, and we are truly more than a company – we’re a community.

Simply put, we’re a tight-knit group working together to change the world.

Company Size:
5,000 to 9,999 employees

Industry:
Biotechnology/Pharmaceuticals

Founded:
1988

Website:
https://www.regeneron.com/