Purpose

The primary purpose of this position is to greet and assist visitors, residents, callers and provide exemplary customer service at all times. As directed by your supervisor, perform administrative support functions efficiently and in accordance with established procedures.

Essential Job Functions Duties and Responsibilities

Administrative Functions

1. Greet visitors, residents, and vendors in a courteous and professional manner. Identify visitors and direct to appropriate location. Process and record visitor information as defined by the community.
2. Answer the telephone, determine nature of call, and direct caller to appropriate individual or department.
3. Respond to requests from within the community; identify and locate appropriate personnel.
4. Maintain resident information by name and room number, eligibility to receive calls, emergency phone members of on‑call personnel, department extensions, key personnel, etc.
5. Exercise discretion in releasing information so that confidentiality and privacy are maintained. Information must be stored in a safe and secure manner at all times.
6. Identify security concerns and notify supervisor or proper authorities. Effectively communicate facility policies and procedures to visitors, staff and vendors.
7. Assist with administrative duties which includes, typing, copying, filing, posting accounts, sorting mail, ordering supplies and repairs, mailing out doctor’s orders.
8. Maintain a work environment that is clean and presents a professional image.
9. As appropriate, document and resolve concerns or relay to the appropriate staff.
10. Ethically and responsibly conduct small monetary transactions for ticket sales, etc.
11. Attend and participate in service training programs to meet state and federal requirements.

Required Knowledge, Skills and Abilities

Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism. Must be able to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public. Must be able to work with ill, disabled, elderly, emotionally upset, and potentially hostile people within the facility. Must be able to speak, write and understand English in a manner that is sufficient for effective communication with supervisors, employees, residents, and families.

Education and Experience

Prefer a high school diploma or GED.

Prefer experience in a clerical position or successfully completed a secretarial science program from an accredited school/college.

Licensing/Certifications

None.

Physical Requirements

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Individuals who pose a direct threat or significant risk to the health and safety of themselves or others in the work place will not be considered qualified for employment if physical requirements cannot be eliminated or reduced by reasonable accommodation.

Essential functions are carried out in a variety of positions including standing and sitting. To meet residents’ needs, all positions require the ability to move freely through the building. Other physical demands are required as described below.

Equipment and Tools

List equipment and tools operated and the frequency of use:

(Those that cannot be delegated to a co-worker.)

Facility Vehicles: Equipment: Computer and personal communication devices
Business office equipment

Tools: Other:

Working Conditions

Check which working conditions the employee is subject to:

Physical Conditions:

Extreme temperatures Noise Wet and/or humid Vibration

Workplace Hazards:

X Blood, body fluids and/or infectious disease Hot Water Mechanical Electrical

Chemical Gasses Other___________