Patient Care Coordinator

We don’t just have a mission statement; we have a mission.

At Bearden Behavioral Health, our commitment to optimal mental health and steadfast support isn’t just for our clients; it extends to every team member.

Bearden Behavioral Health realizes the strength of our practice is our exceptional staff. We support our clinicians in building a thriving and profitable caseload upon a culture of values of innovation, professionalism, and healthy work/life balance. We seek a full-time Patient Care Coordinator at our Knoxville, TN, location.

The Patient Care Coordinator is responsible for greeting patients, checking them in, collecting payments, making and rescheduling appointments, answering phones, assisting clinical staff, uploading documents into the EHR, and providing patients with information about practices or policies.

Schedule: Monday - Thursday 8:00 am - 6:00 pm and Friday 8:00 am - 2:00 pm

Compensation: $15.00 - $17.00 per hour

The Principal Accountabilities, Requirements, and Qualifications below are not exhaustive but are the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

Responsibility and Duties:

• Answers inbound calls in a professional and courteous manner
• Provides data entry functionality within our EHR system to include but not limited to entering/updating demographic information and uploading all relevant documents
• Processes payments for co-pays, deductibles, co-insurance, self-pay, and missed appointments fees
• Conducts intake interviews for new patients as needed
• Assist patients with completing new patient paperwork
• Performs insurance verification duties
• Ability to work at both Med Management and Therapy Buildings
• Maintain inventory of supplies
• Send text messages to patients regarding upcoming appointments and canceled/rescheduled appointments
• Schedules appointments and follow-up appointments for individual sessions and group sessions
• Secures patient information and maintains patient confidentiality by safeguarding medical records and keeping patient information confidential
• Prepares patient for provider visit, ensuring that all proper vitals are taken, including temperature, height, weight, etc.
• Schedule transfer clients
• Schedule group sessions
• Assists with special projects
• Check voicemails for the intake department and assign appropriate Intake Coordinator follow-up responsibility

Skills and Knowledge:

• Basic understanding of medical terminology
• Competent and validated in basic Medical Assisting skills such as taking vital signs and preparing patients to be seen by providers
• Ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule form
• Possess written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical staff
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures to achieve objectives and meet deadlines
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook)
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
• Identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options
• Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives

Advantages:

• Benefits: Health, Dental and Vision
• 401k with employer contribution and additional elective insurance
• Weekends off

About Bearden Behavioral Health

Bearden Behavioral Health has provided outpatient mental health services to the greater Knoxville community for over eight years. We have serviced thousands of clients, providing outpatient therapy across lifespans in addition to medication management and psychological evaluations. Our success is mainly due to the dedicated and compassionate team members. Each day, they strive to put our patients first and work as a team to meet our community's emotional and behavioral needs. We understand and believe in the importance of patient care, and we provide that by treating each patient and each other with dignity, respect, and kindness. Our mission is to welcome each person into our facility with a servant’s heart and create a therapeutic environment of healing. We curate an atmosphere of teamwork, positivity, and compassion for our staff.

Bearden Behavioral Health is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best: providing exemplary care to clients. This partnership offers additional resources and operational support while maintaining our local identity and leadership.

Refresh Mental Health is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.