About Us
Reflex Media is a brand development and management company that pushes the boundaries of technology to connect consumers around the world. At our core, we are thinkers and doers who strive to solve problems by designing innovative solutions and digital services, which we fully brand, manage, and market in-house. We value innovation, creativity, out-of-the-box thinking, dreaming big, and striving to improve while always remaining humble.
Career Opportunity

We have an immediate opening for a full-time Customer Support Advocate to join our Customer Support Team. This is not a sales position. As a Customer Support Advocate, you will serve as a vital link between our luxury online dating brand and our valued clientele. Your role will encompass a variety of responsibilities that ensure the delivery of exceptional support and maintain the brand's esteemed reputation.
Essential Duties & Responsibilities

• Efficiently resolve customer inquiries through our support ticketing system, ensuring a high level of customer satisfaction.

• Manage financial transactions, including the processing of credits and refunds in coordination with the billing department.

• Identify and document software bugs, as well as propose enhancements to improve customer experience.

• Regularly contribute to the expansion and refinement of our knowledge base, helping to keep content accurate and up-to-date.

• Master our Salesforce ticketing system, managing replies, categorization, and escalation of customer issues as necessary.

• Apply your knowledge of fraud detection to safeguard the integrity of our service and protect customer interests.

• Engage with customer feedback on digital storefronts, providing thoughtful and professional responses to app reviews.

• Undertake ad-hoc projects and tasks as directed by management to support the evolving needs of the support team.

Qualifications and Experience

• High School Diploma required

• Two years of customer support experience

• One year of technical support/computer experience

• Demonstrated fluency in customer service platforms, preferably Salesforce.

• A keen understanding of online fraud mechanisms and prevention strategies.

• Exceptional written communication skills, with the ability to convey empathy and professionalism.

• Proactive, content-driven mindset with experience in knowledge base management.

• Ability to work collaboratively across various departments and product teams.

• Commitment to upholding the brand's standard of luxury and excellence in every customer interaction.

Benefits and Perks

• 99% coverage of our medical base plan, dental, and vision insurance

• 65% coverage of our medical base plan, dental, and vision insurance for qualified dependents

• 100% coverage of short-term disability, long-term disability, and life insurance for qualified employees

• Discounted gym membership to EOS Fitness in Las Vegas

• 50% 401(k) match up to 6% per month

• Flexible Spending Account (FSA)

• Flexible paid time off

• Company and team events

• And so much more!