Reflections Dental Studio is opening the doors in Medina, Minnesota.

With decades of combined experience under our belts, we have had the privilege of helping countless patients achieve healthy, beautiful smiles at our current location in Brooklyn Park. Our commitment to excellence in dental care has always been our driving force, and we are proud to continue that tradition as part of our new practice. Our new practice is going to be FFS or OON.

The Practice Manager will contribute to the location's success by effectively executing the company’s business model; promoting the company culture, mission and values; and ensuring consistent compliance with all key company programs, operating initiatives, and audits. This is a management role that requires leadership experience, a strong business acumen as well as effective communication, organizational and accounting skills.

Requirements
JOB QUALIFICATIONS:

• A Bachelor’s degree is preferred or commensurate work experience from on-the-job management/leadership training.
• 1 year supervisory/management experience or equivalent to include P&L management and oversight.
• Experience in management, ideally in the dental segment experience required.
• Leaderships skills, including ability to build, coach and develop a high performing team.
• Previous customer service experience in healthcare setting is preferred.
• Computer Literacy, i.e.; Proficient with basic applications including MS Outlook, Word, Excel, and Dental System software.
• Ability to work with the team and others to continually process improver operations that benefit patient experience and operational excellence.
• Bilingual (Spanish) a plus, but not required.
• Current CPR certification or ability to obtain within 30 days.
• Ability to meet OSHA, CDC, ADA and HIPAA standards.

Practice Administrator Duties and Responsibilities

• Oversee day-to-day operations, ensuring the practice runs efficiently and adheres to industry standards and regulations.
• Lead, mentor, and support a team of dental professionals, fostering a culture of collaboration, continuous learning, and exceptional patient care and experience.
• Manage office supplies, budgets, invoices and IT equipment.
• Manage the financial aspects of the practice, including billing, budgeting, and forecasting, to ensure profitability and sustainability. Adept at utilizing metrics to guide business decisions and optimize practice operations.
• Effectively manages accounts receivable.
• Ensure a high standard of patient care by liaising with the team, addressing patient concerns, and implementing feedback-driven improvements.
• Hire and train new employees. Ensure continuous professional development for the team, and foster a culture of excellence and growth.
• Keep abreast of the latest technology, trends, and best practices in dental health management to drive innovation and excellence in the practice.
• Closely monitor the practice schedule to ensure optimal productivity.
• Manage referral marketing and internal marketing initiatives. Build and maintain strong relationships with referring providers, identify areas of opportunity and partner with support coordinator to ensure needs are met. The expectation is that 4 days per month are dedicated to marketing efforts.
• Oversee processing of insurance claims and eligibility verification, including audits to ensure accuracy.
• Posting of insurance payments when needed, including processing appropriate adjustments and refunds.
• Assure EOD reports are complete with accuracy and are balanced.
• Ensure compliance with company policies and procedures
• Computer Literacy, i.e.; Proficient with basic applications including MS Outlook, Word, Excel, and Dental System software.
• The work schedule is determined by the office hours of operations and may fluctuate. This position is a 40-hour work week.

Supervisory Responsibilities :

• Manage practice team in partnership with owner doctors.
• Provide continuous performance management and oversee the annual performance review process.
• Prepare staff schedule to align with doctor’s schedule and business volume.
• Review and approval of employees paid time off and payroll.
• Handle employee relations issues.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Flexible schedule
• Vision insurance

Work Location: In person