Pay Rate: $25. 00 Per Hour

Who You ll Work For

REEF s mission is to connect the world to your block. We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences. With an ecosystem of 5,000 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America. Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

What You ll Do

The Parking Supervisor performs a variety of tasks to ensure a smooth operation of the parking facility, while delivering service that exceeds our customer/client s expectations. Depending on the needs of the location the Parking Supervisor provides customer service, including helping customers with entry/exit transactions, maintaining parking equipment in operating condition with receipt paper and free of jams, providing vehicle jump starts to customers. The Parking Supervisor works closely with fellow team members, and Operations Manager, to ensure that cleanliness as well as safety standards are met at all times

Assist the manager with the following:

• Respond to customer inquiries and conduct complaint & accident investigations
• Respond to and handle client requests and/or issues in a timely manner to ensure client satisfaction
• Conduct Daily/Weekly space counts and provide daily lot audit reports to the Supervisor/manager
• Ensure all staff are following company policies and procedures
• Initiate and follow up on customer requests
• Track & manage incident report/damage claims; correspond with customers regarding safety & liability
• Ensure accurate reporting and timely delivery for all month-end reports
• Ensure parking passes are delivered to customers and oversee parking program
• Process, transfer and cancel monthly passes
• Conduct routine site visits and audits of facility condition, staff appearance, PARCS equipment functionality, etc.
• Process daily revenue in accordance with the Daily Revenue Policy and Procedures
• Ensure equipment is functioning properly and/or initiate requests for maintenance
• Operate motor vehicles, radio transmitters, receivers, and/or other tools and equipment as required.
• Coordination of staff based on regular manpower requirements and special event activity.
• Monitoring of personnel to ensure compliance with company uniform and service standards for our operations.
• Ensure proper revenue control procedures are followed by all employees.
• Completion of paperwork related to staff hiring, transfer, termination, and hours worked as well as reports such as Revenue collection, daily recaps, tape reports, space counts, etc.
• Prepare bank deposits and ensure deposits are delivered to the client bank account.
• All other duties as assigned by Impark with the ability to help the site manager with other projects if necessary

What We ll Provide

(Full-Time Employee Only)
Medical
Dental
Vision

Life and Disability
401K
Paid Time Off (PTO)

What We Want From You:

• At least 18 years of age
• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Previous customer service experience, preferred
• 1 years of Experience managing and training employees
• 2 years of previous parking management or similar service industry experience
• 3 years of customer relations, service, and management experience
• Computer skills required, including MS Word, Excel, and other relevant systems
• Strong organizational skills
• Ability to multi-task, work independently, and with a team to meet deadlines
• Ability to react and problem solve quickly, with or without assistance from others
• Superior Communication and Interpersonal Skills, both written and verbal
• Ability to develop effective working relationships with internal and external parties
• Parking industry experience preferred

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Constantly move around the property by walking for extended periods of time, sometimes for entire duration of shift
• Stand for extended periods of time, sometimes for entire duration of shift

WORKING CONDITIONS:

• Work is performed outdoors for extended periods of time including up to the entire duration of shift.
• Employees are subject to environmental conditions including extreme heat and cold weather.
• Protection from weather conditions may be provided, but not necessarily from temperature changes.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.