• Under supervision, Support Staff/Receptionist is responsible for receptionist duties.
• Serves visitors by greeting, welcoming, and directing them appropriately.
• Professionally answers and directs calls to the proper sources.
• Maintains agency-wide directory; notifies agency personnel of visitor arrival.
• Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Performs a wide variety of clerical duties for case management/clinical and other professional regional center staff, types correspondence, reports, and forms.
• Maintains files and records; assembles Client charts as needed.
• Files case material, photocopies, sends and receives Client information.
• Schedules meetings and appointments; composes correspondence.
• Distributes and posts mail and deliveries; database entry.
• Does related work as assigned.

• High school diploma or G.E.D.

• One year of paid general clerical experience.

• Knowledge of routine office procedures including computer literacy and knowledge of Microsoft Windows environment and related computer programs, accurate data entry, accurate filing and knowledge of filing systems, statistical procedures, and reception skills are required, as well as proficiency in the correct use of grammar, punctuation, and spelling. 
• The ability, and willingness to politely and professionally greet the public (both in person and over the phone), and to maintain positive working relationships with staff is a necessity. The ability to interact and become familiar with other related agencies and resources is important.
• The ability to type/keyboard corrected

Job Summary