Job Description Summary
Under the guidance of the General Manager of RISE Security Service, utilizes all available resources to provide support and prompt response to requests, tasks, and objectives (as detailed below). Serves as a resource to RISE clients while demonstrating excellent communication skills and efficient service.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Remains alert and observant for all unauthorized activities on and around client locations
• Perform continuous monitoring of all client locations through use of alarm and video management systems
• Respond to alarms and alerts quickly and appropriately based on Standard Operating Procedures
• Report all suspicious or potential criminal activity that is observed on client property to the appropriate local law enforcement, client, or security team as needed
• Complete activity and incident reports as necessary
• Records alarm activity including all false, actual, and test alarms to a reviewable log for audit review
• Remains in Alarm Receiving Center at all times unless relived by another officer or by maintaining contact with the phone system by using a wireless phone headset
• Maintain professional language, subjects, and behavior while communicating to all persons
• Keep uniform, personal grooming, and general appearance consistent with RISE uniform standards
• Maintain client confidentiality for their operations and personnel
• Assist local staff with opening and closing procedures (if necessary)
• Other duties as assigned

MINIMUM QUALIFICATIONS
To perform this job satisfactorily, an employee must be able to carry out each essential duty competently.
The requirements listed below are representative of the education, experience, skills and abilities required.
EDUCATION/EXPERIENCE

• High School diploma or equivalent
• Obtain and maintain Alabama State Regulatory Board Unarmed Security Officer license

SKILLS/ABILITIES

• Effectively apply internal and external customer service practices and processes to meet quality service standards.
• Learn and apply information, on a wide range of security service, as well as compliance requirements, in order to assess security concerns and help develop security solutions.
• Resolve problems utilizing knowledge and experience.
• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
• Use correct English including spelling, grammar and punctuation.
• Operate computers and use business software and other standard office equipment.
• Understand and follow written and oral instructions.
• Set priorities and manage one's own time effectively.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Intermittent standing, sitting and walking.
• Using hands repetitively to handle, feel or operate computers and other standard office equipment.
• Reaching with hands and arms.
• Intermittent lifting and carrying between 5 and 25 pounds.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
We are proud to be a Drug-Free and Tobacco Free Workplace.