Network and Technical Support Engineer 129405
Jackson, MS
3 years contract

This is ONSITE in Jackson, MS but there may be a significant amount of travel required within MS. Overnight travel/meals will be reimbursed, this is the only exception to reimbursement.

This is an in-person/on-site position at the MDE that may require travel to school districts across the state. Technical resolution remotely via the MDE office is preferred.

Seeking qualified vendors to provide network and technical support services on a statewide basis to local schools and school districts.
MDE believes these services are an important part of fulfilling the State Board of Education s responsibility to support school districts in their mission to educate children. As published in the Mississippi State Board of Education Policy Manual under Section 102 Responsibilities of the Mississippi Board of Education, The Board also regulates all matters arising in the practical administration of the school system not otherwise provided for.
Mississippi school districts are required to use several software applications implemented by MDE; therefore, MDE desires a mechanism to assist school districts in maintaining stable technology infrastructure.

SCOPE OF WORK
The following is a range of anticipated tasks to be performed:
Plan, design, prepare specifications, and assist in evaluation of procurements to implement local and campus area networks, and instructional labs.
Assist in designing, configuring, implementing, and troubleshooting network hardware, software, ancillary services, and network communication gateways to other computing environments.
Make recommendations for modifications and enhancements to networks.
Assist in developing criteria for utilization of network monitoring software.
Assist in developing methods and criteria for network traffic data collection and analysis.
Assist in network operations, and in identifying and resolving network (and component) operating problems with other Vendors and local school/school district staff.
Provide supporting expertise to other technical staff members in installing and configuring network equipment and in resolving user and systems problems.
Provide assistance in managing e-mail servers, including archival of e-mail and spam management.
Provide assistance with the migration/conversion of e-mail services to new hardware and/or software.
Provide assistance with server upgrades and consolidation.
Provide a consistent resource to schools and school districts during periods of technology coordinator turnover/attrition.
Support and troubleshoot video conferencing solutions.
Assist school districts during their long-range technology planning efforts.
Provide network security assessments.
The scope of this LOC does not include application software support, such as de-bugging, enhancements and ad hoc report generation.