About Us:

Redline Equipment is a market leading agriculture equipment dealership with 12 different locations operating throughout the Midwest region with Case IH being our primary brand of equipment. At Redline Equipment we are passionate about providing Heroic Customer Support through our friendly and knowledgeable sales, financing, service, and parts departments. We strive to provide our employees with transparency, growth opportunities, and competitive compensation including a robust benefit package. We pride ourselves in our continuous improvement not only within our business but through the role we play in community development. Here at Redline Equipment, we are always looking for individuals who share our passion for the agriculture industry. Our greatest asset is our dedicated, forward-thinking, and highly skilled team of employees. When employed with Redline Equipment you can expect to be treated as a vital and instrument member of our team through collaboration and teamwork. We like to work together and consider our teamwork to be inclusive. Our company can be evaluated as a progressive, positive, and phenomenal operation and we hope to encourage you to apply to our open positions. 

About the Position:

The Service Coordinator is required to assist in leading the service team and provide excellent customer service. The ideal candidate has strong mechanical and technical abilities, along with a fluent understanding of financial objectives and is motivated to complete administrative tasks.

Our Comprehensive Benefits Package Includes:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) with Company Contribution
• Employee Assistance Program
• Paid Time Off
• Incentive Compensation Program
• Company Provided Cell Phone
• Affiliate Rewards Program
• Personal Finance Solutions
• Employee Development Program

Responsibilities:

• Supervise Service Department staff to develop and sustain a high level of employee performance and morale that is highly aligned with our mission and core values. 
• Align and implement company Policies, Standard Operating Procedures, Bulletins and Campaigns
• Coordinate the scheduling of service work according to priority and maintains a consistent orderly workflow.
• Advises customers of necessary repair services and preventative maintenance
• Ensure that customer issues are resolved promptly according to company guidelines.
• Adhere to company’s work in process policy.
• Promptly evaluates and reconditions trade-in equipment.
• Ensures warranty claims are processed according to policy.
• Completes PIP and campaigns according to manufacturer guidelines
• Maintains in good condition all service tools and service vehicles.
• Responsible for the maintaining safe facility, equipment, and operations.
• Ensures service vehicles and drivers are properly maintained, road worthy, safe and in compliance with all regulations and company policies.
• Ensure repairs are completed accurately, to dealer standards and inspects all completed work as appropriate.
• Accountable for time record accuracy within the department including overtime, on call scheduling, and vacation approval.
• Responsible for keeping shop area clean.
• Performs other related duties as assigned. 

Qualifications or Requirements:

• High School Diploma /GED required, with a bachelor’s degree or the equivalent in experience preferred
• Service/mechanical experience working with farm or other heavy equipment and/or diesel engines
• Proven track record in customer service and communications required
• Ability to use desktop or laptop computer, including Microsoft Office Suites is required.