Company Overview

REdirect Consulting is a leading provider of real estate technology solutions with a global reach. REdirect takes an advocate's approach to consulting, partnering with its clients to craft and implement solutions that carefully match their business and budget requirements and reach their technology goals with a full understanding of their business challenges

We provide a range of services including Business Process Consultation, Software System Selection, End-to-End Implementation Services for the MRI Software and Yardi Software platforms, Custom Programming and Integration Services, Custom Reports/Dashboards/Analytics, Data Conversion, Adhoc and Staffed Support.

Job Description

The Client Success Account Executive is responsible for identifying new prospects across North America as well as building and developing a strong pipeline of sales opportunities through a combination of mining existing accounts and contacts. This role will contribute heavily to accelerating REdirects growth services, including but not limited to automation, Spreadsheet Server, REdirect Assist, and ESG advisory services.

The Client Success Account Executive supports clients as they transition from sales prospects to active accounts, ensuring effective management throughout the sales process and a smooth handoff to the delivery team.

This is a full-time, remote position that will require flexible working hours at times. REdirect offers a collaborative and open atmosphere, fostering creativity and welcoming new ideas.

Responsibilities

Sales/Account Management

• Responsible for building and managing a pipeline of new business
• Prospect, cultivate, and develop new leads - heavy outbound lead generation
• Maintain excellent relationships with clients through superior customer service
• Gather company information on prospective clients, which includes information on their real estate portfolio and current information technology solutions
• Represent REdirect in a highly professional manner through interaction with prospective and existing clients.
• Attend trade shows and travel to meet clients as needed
• Be conversant in REdirects current and emerging services & product capabilities and their competitive strengths
• Assist in managing existing client accounts, including periodic follow-ups to identify new opportunities and discuss new products & services

Sales Administration

• Coordinate sales meetings with clients
• Monitor and update CRM system to ensure prospect/client information is correct and continually updated
• Assist in preparing and administering client sign-off proposals, statements of work, and change orders
• Maintain a diligent record of calls and information gathered from prospects and clients
• Create and conduct client surveys
• Gather client testimonials
• Other projects and duties as needed in support of global sales efforts

Collaboration

• Contribute information, ideas, and research to help develop marketing strategies
• Help to detail, design, and implement marketing plans for each product or service being offered
• Engage the delivery team and subject matter experts during the sales cycle to ensure a smooth transition between teams

Skills/Requirements

• Bachelors degree (or equivalent) in business or related discipline
• Minimum 3-5 years of sales experience, preferably in professional services or proptech
• Ability to deliver revenue sales in excess of $1.5m
• Previous experience with outbound lead generation
• Excellent verbal and written communication skills
• Ability to build relationships, partnerships, and work collaboratively
• Ability to set goals and monitor performance
• Real estate industry experience is a plus
• Knowledge of Microsoft Word, Excel, and PowerPoint
• Knowledge of CRM systems
• Self-motivated and goal-oriented

Our salary ranges are based on paying competitively for our company's size and industry and are one part of the total compensation package that also includes equity, benefits, and other opportunities at REdirect. In accordance with New York City, Colorado, California, and other applicable laws, REdirect is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity.