Founded in 1968, M&M Thrift Management Company, which operates 27 stores in ten states across the U.S., is a dominant leader in the fast-growing retail thrift industry.
Job Summary
The Donation Pickup Driver is responsible for driving a box truck to pick up donated items from donors, including small furniture, household goods, clothing, and other items. The driver must have excellent customer service skills and be able to interact professionally with donors. The driver must also be able to lift heavy items and load them onto the vehicle safely.
The Donation Pickup Driver is responsible for maintaining accurate records of all donated items, including donor information, item descriptions, and quantity. They must also ensure that all items are secured properly during transport to the Company’s warehouse or other designated locations.
The driver must have a valid driver's license, a clean driving record, and a good knowledge of local roads and traffic regulations. They must also be able to follow instructions, work independently, and adhere to all safety protocols.
Overall, the Donation Pickup Driver plays a critical role in the organization's mission to collect donated items and turn into funds for our charitable partners. This position requires a dependable and organized individual with excellent communication and interpersonal skills, as well as a strong commitment to providing exceptional customer service.
The Perks

• Full time hours
• Weekends off
• Benefits eligible after 90 days of employment

Key Responsibilities

• Safely operate a donation pickup vehicle, following all traffic rules and regulations
• Follow pickup routes efficiently to maximize the number of donations collected and minimize travel time
• Communicate with donors and execute pickups in a courteous and professional manner
• Loads and unloads donated items into the pickup vehicle
• Ensure donated items are handled with care and securely packed to prevent damage during transportation
• Maintain a clean and organized donation pickup vehicle, conducting regular inspections and reporting any maintenance or safety issues
• Keep accurate records of donations received, including item descriptions and donor information.
• Provide exceptional customer service, thanking donors for their contributions and representing the organization in a positive manner
• Report any extraordinary or valuable donations to management
• Follow health and safety protocols when handling potentially hazardous materials or sensitive items
• Efficiently and safely unload donated items from the pickup vehicle upon returning to the store, ensuring items are organized and placed in designated areas for sorting and processing
• Stay informed about the organization's mission and goals to effectively communicate with donors and the public
• Attend training sessions and meetings as required to improve skills and stay updated on procedures and policies

Qualifications

• Valid driver's license
• Clean driving record and ability to pass a motor vehicle records check
• Ability to operate a box truck in a safe and efficient manner
• Knowledge of traffic laws and regulations related to driving a large commercial vehicle
• Ability to work independently and follow a set schedule
• Ability to maneuver the truck in tight spaces and operate the box truck used to pick up donations
• Flexibility in schedule to accommodate changes in pickup routes or schedules
• High school diploma or equivalent preferred

Physical Requirements

• Ability to lift up to 70 pounds and carry it for short distances
• Physical stamina to stand, walk, climb, and bend for extended periods of time
• Ability to operate heavy machinery, including box trucks and compactors
• Visual acuity to read road signs, maps, and operating instructions
• Good hand-eye coordination and manual dexterity for operating truck controls and handling trash cans
• Strong back and abdominal muscles to maintain proper posture while operating equipment and lifting heavy objects
• Ability to work in all weather conditions, including extreme heat, cold, rain, and snow
• Ability to tolerate exposure to unpleasant odors, hazardous materials, and potentially dangerous situations
• Good hearing to detect warning signals and communicate effectively with coworkers and supervisors
• Must be able to pass a pre-employment health screening and motor vehicles record check

Language Requirements

• Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position entails interactions with customers, donors, and colleagues who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, reading street signs, as well as the ability to communicate verbally and in writing in English, is necessary.

Scheduling Requirements

• Donation Pickup Drivers are typically scheduled to work Monday - Friday

Other Requirements
Dependability & Reliability: Effective performers demonstrate regular and punctual attendance. They are rarely late for their scheduled shift or meetings (in-person or virtually). They behave consistently and predictably; are reliable, responsible and dependable in fulfilling obligations. They diligently follow through on commitments and consistently meet deadlines.
Integrity: Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions and foster a work environment where integrity is rewarded.
Problem Solving & Decision Making: Effective performers are able to identify problems, solve them, act decisively, and show good judgment. They involve others as appropriate and gather information from a variety of sources. They readily commit to action and make decisions that reflect sound judgment.
Adaptability: Effective performers are adaptable. They embrace needed change and modify their behavior when appropriate to achieve organizational objectives. They are effective in the face of ambiguity.
Informal Communication: Effective performers clearly and articulately convey information to others in casual or informal situations (e.g. telephone calls, meetings, spontaneous gatherings.) They understand that the majority of communication is delivered through nonverbal cues, and are able to interpret body language accurately and use it appropriately.
Customer Focus: Effective performers possess a strong customer focus. They go out of their way to anticipate and meet customer needs. They demonstrate empathy, active listening, and responsiveness to ensure exceptional customer satisfaction. They will proactively build and maintain positive relationships with customers to continually improve our services and drive business growth.
Team Player: Effective performers are team oriented. They identify with the larger organizational team and their role within it.
Initiative: Effective performers are proactive and take action without being prompted. They don’t need to wait to be told what to do or when to do it. They see a need, take responsibility, and act on it. They make things happen.
Inclusion: Effective performers create and participate in an inclusive environment. They value and respect diversity, promote equal opportunities, and foster a sense of belonging for all individuals.
M&M Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.
In accordance with state laws, any salary range provided is our reasonable estimate of the base compensation for the role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.
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