27 technical service representative Jobs in toledo, oh
University of Toledo Physicians is Hiring a Patient Service Representative Near Toledo, OH
University of Toledo Physicians offers competitive pay and benefits including: 403B, Pension, health and tuition waiver at UT.
POSITION SUMMARY
The Patient Service Representative is the primary point contact for patients coming into and/or telephone the clinic they are assigned to. This position has multi-functions that include answering phones, triaging calls, and speaking with providers, patients, and other customers, whether in person or on the phone. This position maintains a strong attention to detail and an understanding of how to efficiently use EHR, Excel and Word programs.
ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES
- Answers the multi-line phone in a timely and professional manner. Prepares messages for staff and maintains the voice messaging system
- Greets patients, physicians, and visitors, and directs to appropriate staff or waiting area in a friendly and helpful manner, quickly and efficiently
- Prepares documentation prior to visits, ensuring current co-pays and outstanding balances are collected at time of service. Ensures patient demographic details are captured and proper forms are signed at time of service.
- Triage, compose, and route messages from patients and other customers to appropriate recipient. Completes follow-up as needed.
- Verifies demographic data and scans insurance cards and identification into the EHR, ensuring current information is obtained
- Accurately provide information to outside customers, hospitals, pharmacy, etc. to verify patient information recorded in the medical record
- Schedules patient appointments accurately following division specific guidelines and in a timely fashion. Enter all patient appointments in scheduling application ensuring patient demographic detail is captured.
- Sending/receiving patient records, obtaining outside notes, reports, and referrals, and managing charts to ensure information is completed and filed appropriately
- Process patient portal areas in EHR for appointments and cancellations
- Enter all patient appointments in computer, prepare patients charts, verify insurance verification has been completed, keep track of status on preauthorization, check for patient co-pay, verifies patient insurance when applicable
- Responsible for payments received at the office with strict adherence to the UTP Cash Handling Policy and Procedures. Print daily reports for cash out functions and reports any discrepancies to the proper contact for corrections.
- Make bank deposits/cash collections according to the UTP Policy and Procedures if applicable
- Assist with monthly reporting for scheduling and testing as ordered by a Physician
- Retrieves and distributes daily mail appropriately
- Reschedule patients in the event of an emergency or cancellation as set forth by Medical Director or Practice Administrator.
- Performs special projects as assigned to maximize the department revenue cycle operations
- Attends required meetings and participates in committees as requested
- Adheres to workflow design established for department and meet all job performance standards
- Maintains confidentiality in all matters concerning the practice, and patients, per HIPAA policy
- Maintains a clean and safe work environment.
- Maintain a professional appearance and possess a positive patient-centered focus at all times
- Other duties as assigned
- Education : High School Diploma or Equivalent
- Skills :
- Prior experience with a multi-line telephone system
- Data entry and key boarding skills
- Excellent written and verbal communication skills
- Organization and ability to multi-task as needed
- Critical thinking skills
- Years of Experience : 6 months of healthcare industry experience
- Education : Associates Degree or bachelor's degree
- Skills :
- Understanding of anatomy, physiology, and medical terminology
- Knowledge of EMR software
- Years of Experience : 2 years of relevant experience
Primarily working inside in a well-lit, well-ventilated area.
The above list of duties is intended to describe the general nature and level of work performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of duties performed by the people so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics.
Equal Opportunity Employer/Drug-Free Workplace
Job Summary
Full Time
$46k-58k (estimate)
05/02/2024
05/15/2024
TOLEDO, OH
<25
2019
<$5M
Ambulatory Healthcare Services
Related Companies
The following is the career advancement route for Patient Service Representative positions, which can be used as a reference in future career path planning. As a Patient Service Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Service Representative. You can explore the career advancement for a Patient Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Service Representative job description and responsibilities
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
01/31/2022: Chico, CA
May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.
01/20/2022: Akron, OH
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
02/08/2022: Florence, SC
Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.
02/17/2022: Terre Haute, IN
A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.
02/17/2022: Saginaw, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Representative jobs
Open the Patient Service Representative Cover Letter Template.
01/18/2022: Amarillo, TX
Patient confidentiality must remain a primary concern.
01/31/2022: Sioux City, IA
Know how to feel, express and receive gratitude.
02/15/2022: Akron, OH
Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
01/02/2022: Norfolk, VA
Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.
01/09/2022: Lafayette, LA
Step 3: View the best colleges and universities for Patient Service Representative.
