You haven't searched anything yet.
This position is responsible for operating the hotel’s front desk systems for reservations and check- in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction and safety and security.
Work Objectives
· Process guest registrations, including the computation and collection of payment.
· Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
· Maintain room status inventory.
· Process guest reservations via telephone using the reservation process.
· Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
· Send and receive telephone calls and facsimiles; sort incoming mail and messages.
· Conduct night audit as assigned.
· Assist with upkeep of cleanliness and organization of lobby and front desk area.
· Restock breakfast bar food, drink and supplies as needed.
· Assist in filing and following up on work order process needs.
· Perform minor repairs and/or replacements of room furniture, fixtures and equipment, to include television sets, light fixtures, etc.
· Perform other duties as assigned.
Guest Satisfaction
· Respond and follow up with guest needs, special requests and complaints, as needed.
· Process guest invocations of 100% satisfaction guarantee.
· Smile, acknowledge and greet guests at front desk and other public areas.
Teamwork
· Be available to work a flexible schedule.
· Utilize effective written and verbal communication skills to interact with other departments.
· Assist other employees in various assignments, to include operating the courtesy van and assisting with breakfast, laundry or housekeeping duties.
Safety and Security
· Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom and Blood Borne Pathogen regulations and other applicable State and local regulations.
· Report and store lost-and-found items in accordance with hotel procedures.
Job Types: Part-time, Contract
Pay: $9.50 - $10.00 per hour
Expected hours: 32 per week
Schedule:
Work setting:
Experience:
Work Location: In person
Contractor | Part Time
$25k-33k (estimate)
05/01/2023
06/08/2024
The job skills required for Front Desk Agent include Housekeeping, Credit Card, Laundry, Planning, Teamwork, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.