Shift Supervisor Red Robin isn’t your typical burger restaurant. We’re a team filled with unbridled energy, magnetic personalities, and a passion for having fun! Under the direct supervision of exempt management, Shift Supervisors are introduced to various management responsibilities with the potential goal of sufficient leadership growth to support promotion to a management position. Shift Supervisors receive on-the-job training for specific but isolated management tasks and shift responsibilities. To maximize the effectiveness of Shift Supervisor development, Shift Supervisors are often scheduled to work during periods that overlap with exempt management personnel. As business needs dictate and to further isolate management skills development, a Shift Supervisor may be scheduled to independently work an open or close shift. ESSENTIAL FUNCTIONS Effectively and efficiently support restaurant operations by following the best practices of the Company and Brand Equity Standards to ensure Guest satisfaction and profit maximization Support and lead assigned day to day operations during scheduled shifts including guided decision making, Team Member support, Guest interactions, inspection of product quality and restaurant cleanliness Assist in preparing end of shift reports including Daily Labor, Food Control and Daily Sales for management review and approval Learn to positively impact revenue through direct interactions with Guests to further a positive Guest experience and promptly resolve Guest concerns, as appropriate Strive to achieve 100% Guest satisfaction through legendary acts of leadership and quality Encourage Team Member satisfaction of regulatory obligations, state & federal laws, liquor license requirements, local health and safety codes, Company safety and security policies, and meal/break period laws during assigned shifts through Team Member coaching and education Assist Team Members’ adherence to Company cash handling and payment processing procedures Set an example for other Team Members by emulating consistent compliance with all Company standards and policies including the Code of Conduct, Attendance and Uniform and Appearance policy Encourage and teach Team Members to provide world class Guest experiences Protect Company assets and identify for management action situations that create potential organizational risks REQUIREMENTS Must be at least 21 years of age Minimum of 1 year full service restaurant experience preferred Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction Business maturity and an ability to effectively supervise peers High school diploma or equivalent required, some college preferred Passion for the business and compassion for people Highly-Energetic, self-motivated, goal oriented and dependable Good oral and written communication skills, and outstanding leadership, interpersonal and conflict resolution skills Basic business math and accounting skills, and strong analytical/decision-making skills Basic personal computer literacy Must be able to work a flexible schedule including opening, closing, weekends and holidays. Reliable transportation required Serv Safe Certified preferred As a Team Member at Red Robin, you’ll enjoy: Medical, Dental, and Vision benefits for ALL team members THREE SCHEDULED RAISES within your first year, starting after 3 months. Flexible work schedules Referral bonuses for bringing new members to our team Eligible for 401(k) retirement plan with a company match of up to 4% of your pay (if qualified) Free shift meal for Back of House Team Members 50% discount on Red Robin food and 25% for your family EXCELLENT Opportunities to grow with us NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Compensation Range: $16.55 - $21.52 Red Robin is an Equal Opportunity & E-Verify Employer Under "Location" select the applicable state you want to search and then scroll down to see what cities we are hiring in! At Red Robin, we're not your typical burger restaurant. Our fans love us for our quirky personality, and the way we add an unexpected wink of fun to whatever we do. If you have a magnetic personality, contagious energy and are interested in working in an environment where anything is possible, come join our team! Our core B.U.R.G.E.R. values ensure that guests & team members alike are better for being here. BOTTOMLESS FUN - Our guests love coming here because we do too! • Our playful spirit gets mixed into everything we do. UNWAVERING INTEGRITY- do the right thing, no matter what. • Our word is a 100% guarantee we will deliver. Even when it’s tough or no one is looking. RELENTLESS FOCUS ON IMPROVEMENT - We are always striving to be better. • We constantly seek knowledge and innovation to keep things popping! GENUINE SPIRIT OF SERVICE - We go above and beyond to meet our guests needs. • Unbridled hospitality and personal connections are in our DNA. EXTRAORDINARY PEOPLE - Remarkable people make us better. • We honor our Team Members by caring for, developing and rewarding them. RECOGNIZED BURGER AUTHORITY - Nobody does burgers as well as we do, nobody. • We are the gold standard in taste, quality, presentation and innovation.