Job Summary:
The Infrastructure Operations Manager is responsible for the management and operation of cryptographic facilities, ensuring the maintenance of operational status and overseeing the use of Tech Control equipment. This role requires a high level of technical expertise, leadership, and clear communication skills to effectively supervise tech control employees and maintain Tier 2 Tech Control Helpdesk functions. The ideal candidate will possess a strong background in Information Management Operations and IT Service Management (ITSM) best practices. Essential Duties and Responsibilities: * Manage and operate cryptographic facilities with a minimum of 5 years of experience in a similar capacity.
* Maintain the operational status of Tech Control facilities, ensuring all equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits are functioning optimally.
* Supervise and provide technical direction to tech control employees, ensuring adherence to industry standards and best practices.
* Communicate effectively with the highest levels of management, providing oral and written reports and updates.
* Operate and maintain Tier 2 Tech Control Helpdesk functions in accordance with DISAC 310-175-9.
* Coordinate, restore, and report maintenance activities necessary for the effective upkeep of transmission paths and facilities.
* Handle and manage incidents and service requests, including changes, problems, configurations, and requisitions for equipment and services.
* Ensure compliance with all relevant regulations and maintain a Defense Intelligence Agency (DIA) adjudicated clearance TS, SCI eligible. Education and/or Experience: * Bachelor's degree in an IT-related field is required.
* 5 or more years of experience managing and operating cryptographic facilities.
* Demonstrated knowledge and successful supervision of tech control employees in efforts similar in size and scope as referenced under this Call Order. Certifications, Licenses, Registrations: * Rapid Response Registered Communications Distribution Designer (RCDD) certification is required. Security Clearance: * Must possess a Defense Intelligence Agency (DIA) adjudicated clearance TS, SCI eligible. Knowledge, Skills, and Abilities: * In-depth knowledge of Tech Control equipment and maintenance procedures.
* Proven ability to provide technical directions and supervision.
* Familiarity with industry accepted standards and IT Service Management (ITSM) best practices.
* Strong oral and written communication skills.
* Ability to manage and prioritize incidents and service requests effectively. Work Environment:
This position will be primarily on-site at the Pentagon Reservation. The Infrastructure Operations Manager is expected to work within secure facilities and adhere to all security protocols associated with the environment. Opportunity to work from home may be available but is not guaranteed and is subject to the requirements of the role and the discretion of management. The role may involve responding to urgent issues outside of standard working hours and requires a high degree of responsiveness and flexibility. Basic Qualifications: * U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here . If you are ready to join a growing company, please submit your resume and cover letter (optional). EOE M/F/DISABLED/Vet Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics. Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.