Job Title:  Managed Service Azure Specialist

Team: Managed Services

Red Level is a progressive and comprehensive technology services leader with a passion for our clients. Red Level develops best-in industry solutions and services across the IT landscape to transform our clients, enabling them to elevate above their competitors. Red level is an award winning and preferred partner with industry leaders such as Microsoft, Dell EMC, Valo, and VMWare. We deliver high business value by developing the best solutions for clients, providing superior customer service, and delivering it all with the best talent available.

Job Description: Red level is seeking a Managed Services Azure Specialist (MSAS) with demonstrable experience aggressively troubleshooting and resolving often complex Azure related technical issues across a variety of technologies and products. Some of these include client devices (workstation, tablet, mobile), server (virtual and physical), security appliances, networking devices, wireless technology, cloud-based email platforms and IaaS services plus a variety of 3rd party line-of-business applications. The MSAS will be highly proactive and self-motivated, hungry to learn and apply new technical skills where needed. Must be a creative and highly effective problem solver that is resourceful when faced with the unknown. This position will focus on resolving advanced technical issues (level 3 ) as identified for and reported by our clients. The MSAS must be flexible and capable of successfully managing a dynamic workload of assignments. This is a client facing role, candidate mut be personable with excellent communication and follow up skills. Client care and satisfaction is Red Level’s #1 priority. In addition to the technical prowess required, the MSAS will provide input and recommendations into our continuous improvement process to ensure we are always providing the best possible services to our clients, in the most efficient way, utilizing best in class technologies and processes.

As a  Managed Service Azure Specialist on the Managed Service team at Red Level, you will…

• Support Front line technical operations for MSP customers via ITSM, phone, teams, and email.
• Perform Azure administration tasks including Azure networking, Azure image builds, and general M365 administration.
• Performs Microsoft Windows Server installations support with in-depth knowledge of areas such as Active Directory, DNS and DHCP services, NTFS Permissions and File Share services, Group Policies and Remote Desktop services.
• Provides Network related troubleshooting and supports WAN and LAN connectivity.
• Experience and troubleshooting capabilities in virtualization platforms, VMware and Hyper-V and cloud-focused technologies such as Azure.
• Troubleshoots and supports remote access solutions support, such as: LogMeIn, VPN (multi-vendor client-server and site-to-site).
• Troubleshoots and supports Microsoft Windows Desktop and imaging solutions, such as MDT, is a plus.
• Troubleshoots and supports Mac Operating Systems support (Catalina, Mojave, High Sierra) is a plus.
• Troubleshoots and supports and configures Microsoft cloud services (e.g., Office 365, Enterprise Mobility Security, Azure AD Connect)
• Troubleshoots and supports backup systems.
• Provides mobile device support for various platforms including iOS and Android.
• Responsive support for critical customer events such as security breaches, malware infections, and server and service outages
• Utilize Red Level’s RMM Platform for remote monitoring and management of systems.
• Proactively communicate with customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
• Identify and escalate appropriate events or situations.
• Willingness to grow and diversify your skills via Red Level support training and certification programs.
• Occasional on-call coverage.
• Exceptional time and workload management skills 

To be eligible for the position, you need to meet the following minimum requirements:

Essential Skills and Experience

• At least 2 years MSP experience
• At least 2 years Azure administration experience
• Passion for clients and client satisfaction
• Proven hands on and troubleshooting experience in areas such as Desktop, Server, Cloud, Network, peripheral, Backup, Mobility, and Security
• Confident and professional communication skills: client facing and internal.
• Highly self-motivated with desire to work in a fast-moving environment.
• Technical 4-year degree or demonstrated equivalent hands-on experience.
• At least 2 years’ experience with Microsoft 365
• Excellent collaboration and teamwork skills

Set Yourself Apart Skills and Experience

• AZ certifications
• Intune Administration Experience
• EntraID/IAM administration experience
• Mac Operating Systems support (Catalina, Mojave, High Sierra) is a plus.
• Experience with ConnectWise ticketing platform
• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, ConnectWise CCPA, SonicWALL CSSA, Cisco CCNA, Cisco Meraki, VMware VCP, Office365, Azure and/or CompTIA Certifications.
• Experience with Intune and WVD

Compensation & Benefits

• Base salary, incentive pay program, plus excellent benefits package.
• Opportunities for advancement.
• Outstanding, award-winning work culture.
• Business casual dress code. 
• Remote and Flexible work schedule available.