1 reservation agent Job in placerville, ca
Red Hawk Casino is Hiring a Reservation Agent Near Placerville, CA
JOB SUMMARY
Reservation agents work in a call center environment for the resort and take incoming calls for guests inquiring about the resort. They are friendly and efficient, helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that the resort may offer and asking questions to help determine what the guest needs.
DUTIES AND RESPONSIBILITIES
- Assist guests in making room reservations. Cancellations and modifications are also handled by this position.
- Must be comfortable with phone work and data entry.
- Listen and respond to guest inquiries using a positive, clear speaking voice.
- Answer questions and offer assistance to provide guest satisfaction.
- Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
- Answer calls and process requests from guests. Make, return and follow-up on calls to maintain proper communications with guests, departmental staff and management staff.
- Book, cancel, or otherwise modify room reservations as per the requests of our customers.
- Assist guests with questions or problems they may have regarding their room or account in person, or on the telephone.
- Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
- Previous casino/hotel industry experience preferred.
- High school diploma or general education degree (GED) preferred.
- Must be able to maneuver in hotel areas, up and down stairs and reach above shoulder level
- Must be able to work in areas containing second-hand smoke
- Ability to perform duties with a sense of urgency
- Must be able to walk, stand, and work on hand and knees for long periods of time
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 100 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
- Must be at least 18 years of age.
Job Summary
Full Time
$56k-74k (estimate)
05/07/2023
06/26/2024
redhawkcasino.com
PLACERVILLE, CA
1,000 - 3,000
2008
Private
NICHOLAS FONSECA
$10M - $50M
Related Companies
About Red Hawk Casino
Red Hawk boasts magnificent views and a natural setting that inspires true gamblers.
The job skills required for Reservation Agent include Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Reservation Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Reservation Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Reservation Agent positions, which can be used as a reference in future career path planning. As a Reservation Agent, it can be promoted into senior positions as a Travel Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Reservation Agent. You can explore the career advancement for a Reservation Agent below and select your interested title to get hiring information.
If you are interested in becoming a Reservation Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Reservation Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Reservation Agent job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Reservation Agent jobs
Appointments provide the agents the opportunity to provide a higher level of service to their clients.
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Some jobs offer their Reservation Agents bonuses or perks for reaching monthly or quarterly goals, while others may place a minimum requirement for their Reservation Agents to meet.
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Step 3: View the best colleges and universities for Reservation Agent.
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