About the job

The Red Hat OpenShift Site Reliability Engineering Platform team (SRE-P) is looking for a Site Reliability Engineering (SRE) Manager to join our team. In this role, you’ll lead a team of SREs in the development and operations of our managed Red Hat OpenShift services. As an SRE Manager on this team, you'll directly contribute to Red Hat's success in the rapidly growing Kubernetes-as-a-Service (KaaS) market. You will interact with product managers, customers, and product engineers around the world to deliver a sophisticated cloud-based container orchestration platform for enterprise IT customers. You'll coach and develop SREs as they create Kubernetes Operators and other software to autonomously manage the environment, and guide problem management resolution (PMR) analysis when things go wrong. You’ll work in a fast-paced globally distributed team while quickly learning new skills and creating ways to consistently meet service-level agreements (SLAs) for our global cloud services. Red Hat OpenShift is a cloud native application platform for the enterprise, powered by Kubernetes, and SRE-P delivers Red Hat OpenShift Service on AWS, Azure Red Hat OpenShift, and OpenShift Dedicated as cloud services for large enterprise customers. Red Hat OpenShift SRE-P is a growing, sophisticated, global, fast-paced team inside the world's open source leader with constant opportunities to learn new skills and innovate new solutions to meet our customers' demands.

What you will do

• Hire, develop, and retain a team of SREs developing and operating Red Hat’s managed OpenShift service offerings
• Coach engineers on SREs principles of automation, toil reduction, and root cause analysis
• Manage high-visibility project delivery, including estimation, schedule, risks, and dependencies
• Meet with customers in presales and post-sales situations, supporting deep-dive conversations on product capabilities and escalation and problem resolution surrounding incidents
• Design processes and communication norms that facilitate coordination across a fast-moving, fast-growing, diverse global team
• Lead your team through frequent changes in organization, process, and technology commensurate with a high growth cloud service in a competitive market 
• Resolve customer issues in cooperation with Red Hat's global customer support team
• Participate in a periodic 24x7 management escalation on-call rotation

What you will bring

• 2 years of experience managing engineering teams
• Ability to lead distributed, remote teams working across multiple time zones 
• Ability to discuss complex technical issues with SREs, product managers, and less-technical stakeholders including customers and senior leaders
• Experience with agile project management methodologies like scrum, kanban
• 1 year(s) of experience with cloud providers like Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure
• 1 year(s) of experience with Kubernetes is a plus
• 1 year(s) of experience with docker-based containers is a plus

The salary range for this position is $142,140 - $234,497. Actual offer will be based on your qualifications.

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