JOB DESCRIPTION

POSITION: General Manager (GM)

LOCATION: Legendary Waters Resort and Casino

SALARY: Negotiable, Plus Benefits

SUPERVISOR(S): Red Cliff Band of Lake Superior Chippewas Tribal Council

THIS IS A REGULAR FULL-TIME EXEMPT POSITION

JOB SUMMARY: The GM is responsible for the planning, directing, controlling, and coordination of all business activities of Legendary Waters Resort & Casino (LWRC) in accordance with the missions, visions, philosophies, policies, and objectives established by the Red Cliff Band of Lake Superior Chippewas Tribal Council (RBLSCTC). LWRC consists of a casino, hotel (47 rooms), event center (15,000 sq ft) restaurant (seats approx. 102), snack bar, marina (50 slips), and two campgrounds. The GM is expected to provide necessary effective leadership and needed administration for all departments and ensures gaming, legal, and policy compliance in all aspects of operations. The GM is responsible for necessary tactics and assessment of all primary objectives attaining maximum profit on operations through deliberate marketing and fiscal management strategies. All position requirements delivered are while maintaining a culture of attentive, cheerful, courteous and professional service to internal and external customers.

DUTIES AND RESPONSIBILITIES: The GM receives direction and guidance from the Red Cliff Band of Lake Superior Chippewas Tribal Council and shall directly supervise all the facility’s Managers. The GM is empowered with sufficient authority to carry out the prescribed duties and responsibilities, including, but not necessarily limited to the following:

• Oversees and directs all operational activities associated with both short and long-term strategic planning objectives.
• Provide operational review through project management and key performance indicators.
• Develop statistical and trend analysis of internal and external factors affecting business conditions.
• Identify strategic alternatives and develop viable and effective strategic initiatives for review and authorization by the RBLSCTC.
• Plans, develops, and implements tactics to meet the goals of the Legendary Waters Resort & Casino Strategic Plan.
• Provides direction and support to all LWRC operations for the maximization of morale, consistency, profit and guest experience.
• Directs the preparation of the annual operating budget which includes accurate revenue projections, operational expenses, capital improvements, and depreciation; presents to RBLSCTC for approval.
• Ensures an accurate accounting and reporting of the financial performance of LWRC through proft and loss statements, cash flow projections, balance sheet management.
• Authorizes expenditures and has signatory authority on contracts necessary for regular company operations with specified limits of applicable authority pertaining to property and procurement expectations
• Makes recommendations to the RBLSCTC on the recruiting, retaining and performance measurements of contractual professional services the resort/casino needs..
• Fosters an internal culture of elevated customer services, professional development, effective communications and deliberate key performance indicators.
• Will be participatory and supportive of ongoing operational improvements and fluidity to business dynamics.
• Ensures compliance with all regulatory requirements required by Federal, State, and Tribal law to include the Red Cliff Band of Lake Superior Chippewas gaming ordinance, the Tribal/State Compact, the Indian Gaming Regulatory Act Minimum Internal Control Standard requirements and other applicable employment laws.
• Confers with the management team to plan business objectives and develop organization policies; Delegates and monitors assigned responsibilities through effective project management.
• Directs the preparation and assembly of monthly and quarterly financial statements, business activity reports or other reports required for the RCBLSCTC monthly meetings.
• Practices consistent and deliberate process of obtaining information necessary to arrive to decisions that are best for the facility, guests, team members and overall fiscal vision currently at hand.
• Examines, evaluates, and pursues new trends, markets or methods that can assist in the growth and success of LWRC.
• Conducts self with confidence, poise, responsibility, and transparency to maintain a culture of respect, elevated service and leadership empowerment.
• Conducts all dealings on behalf of Legendary Waters Resort & Casino with the highest ethical standards, professionalism, and moral integrity.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

QUALIFICATIONS AND KNOWLEDGE: Bachelor’s Degree from four-year College or University in Business Administration, Finance, Accounting, or related field is preferred. The position requires a minimum of five (5) years of proven success in an executive level management position of a resort destination facility and a minimum of five (5) years work experience in the Indian gaming industry. This position requires licensure under the Band’s Gaming Ordinance by successfully clearing a criminal background check and the ability to be bonded. In addition, the position requires the following knowledge, experience and competencies:

Fiduciary Experience—The GM must have a minimum of five (5) years demonstrated experience in budget management, cash management; including cash flow projections, receivables, payables, credit management, and experience in dealing with vendors, and contracts. Must have the ability to read and analyze financial statements, loan documents, audit reports etc., and have a strong understanding of finance, economics, generally accepted accounting principles (GAAP), financial markets, banking, investing, analysis and reporting of financial data. Proven experience and abilities in financial forecasting is required.

Administration and Management Experience—Must have documented experience in business and management principles involved in strategic planning, resource allocation, human resources, leadership principles and techniques, and directing and coordinating operational activities.

Strong Mathematical and Analytical Skills—Documented strong knowledge and experience in statistics, financial analysis and interpretation, ability to break down information and data into separate parts to identify underlying principles, causes, reasons or facts.

Written and Oral Communication Skills—Must have excellent communication skills with the ability to communicate information effectively and appropriately to others in a non-threatening and professional manner. Must understand written documents and information and be able to present reports in a manner appropriate for the needs of the audience. Must possess effective public speaking and presentation skills and an ability to write clear, concise reports, correspondence, press releases, internal directives, etc.

Critical Thinking—Must have an ability to combine pieces of information to form conclusions, establish relationships, or identify patterns or trends that may impact business activities or financial performance.

Accuracy and Exactness—Must be highly accurate and exact in creating reports, conclusions and analysis.

Documenting and Recording Information—Must be able to enter, transcribe, record, store, or maintain information in written or electronic form.

Developing Objectives and Strategies—Must be able to establish long-range goals and objectives and specify strategies, actions and timelines to achieve them.

Responsibility for Outcomes—Must be responsible for all outcomes of subordinate personnel and resulting work generated from all assigned departments.

PERSONAL CONTACTS: Will have daily interaction with casino staff and its individuals on the gaming floor, Tribal Administration, Tribal Council, and Gaming Commission.

PHYSICAL REQUIREMENTS: The GM must have overall good physical and psychological health to work in a fast-paced work environment. The position will require sitting for extended periods of time, walking, bending, driving, light lifting and repetitive motion from the use of a personal computer. At times, the GM may be exposed to cigarette smoke while on the gaming floor or lounge area of the facility. Reasonable physical accommodations will be made when deemed necessary.

CONFIDENTIALITY:

The GM shall not, at any time or in any manner, outside the course of performing his/her duties, either directly or indirectly, disclose or communicate to any person, firm or corporation in any manner whatsoever, any information concerning matters affecting or relating to the business of Legendary Waters Resort and Casino. This includes, but is not limited to, confidential personnel and customer information, company or department operations and plans, financial data, procedures and processes, or other information without regard to the matters being deemed confidential, material or important.

ACKNOWLEDGEMENT:

This job description is not necessarily an exhaustive list of all responsibilities, skills, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, Red Cliff Tribal Council reserves the right to revise the job or to require that other tasks be performed when circumstances change.

TRAVEL REQUIREMENTS: Must have valid driver’s license, vehicle, and at least liability insurance. Person may be required to attend trainings and meetings in state and out of state.

BEHAVIOR AND ATTITUDE: The vision, goals and objectives of the Red Cliff Band of Lake Superior Chippewa requires that the employee performs in both a professional and personable manner. The manner in which the employee relates to fellow employees, customers and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each customer, visitor and fellow employee is a requisite of successful job performance. Any behavior or attitude that tarnishes the name or image of the Red Cliff Band of Lake Superior Chippewa will be subject to immediate disciplinary action up to and including termination.

Indian preference will be applied in the case of equally qualified applicants, but all qualified applicants will be considered.

This job description is subject to change at employer’s discretion, after consultation with the employee.

APPLICATION SUBMITTAL REQUIREMENTS: The following items are required for this position:

• Completed Tribal Application, to include work history and references, available on the Tribal website.
• Tribal Background Investigation Disclosure; available on the Tribal website.
• Consent to Release Liability and Reference Information Form; available on the Tribal website.
• Resume, required; cover letter, optional.
• Post-secondary transcripts or certifications; if applicable.

POSTING DATE: February 2, 2024

DEADLINE: Open Until Filled

FOR FURTHER INFORMATION CONTACT:

Red Cliff Band of Lake Superior Chippewa

Human Resources Department

88455 Pike Road

Bayfield, WI 54814

www.redcliff-nsn.gov

hr-helpdesk@redcliff-nsn.gov

(715)779-3700

The Red Cliff Tribal Council has a Drug Free Work Place Policy and adheres to the intent of the Drug Free Work Place Act. All new hires are subject to a drug test prior to starting.

All applicants for employment with the Red Cliff Tribe will be subject to the background investigation and other requirements of RCCL Chapter 43, and are under a continuing obligation to supplement this application for employment with information concerning any convictions that occur after commencement of employment with the Tribe.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Bayfield, WI 54814: Relocate before starting work (Required)

Work Location: In person