Help Needed! Looking for Reliable Front Desk Associates

All Shifts Available!

SUMMARY:

Front Desk Associates are responsible for greeting and registering guests, and providing outstanding service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations, and providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their entire stay!

QUALIFICATIONS:

• Experience in a hotel or a related field preferred.
• Possess a positive and friendly personality with a desire to deliver outstanding customer service to our guests.
• Demonstrate the ability to multi-task, be detail-oriented and problem solve.
• Must be able to use logic, and convey information, and ideas clearly.
• Must work well in stressful high pressure situations.
• Must be an effective listener, and be able to understand and clarify issues raised by co-workers and guests.
• Must understand financial information and data, and know basic arithmetic.
• Ability to read, write, and comprehend simple instructions and/or short correspondence and memos.
• An operational knowledge of computers, and basic knowledge of Microsoft Office.
• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
• Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc).

RESPONSIBILITIES:

• Maximize occupancy, and ensure guests adhere to motel standards, and policies.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Maintain regular attendance in compliance with hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with policies, standards, and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor to guests, and employees at all times.
• Maintain polite, and proper phone etiquette.
• Handle guest inquiries, and requests for information in an efficient and courteous manner.
• Answer inquiries from guests regarding restaurants transportation entertainment, and hours of operations, etc.
• Establish and maintain good communications and team work with fellow associates.
• Be familiar with hotel terminology, rules, and policies.
• Assist in emergency situations, and follow procedures as required.
• Ensure packages, and mail are logged, and safely delivered to corresponding guests.
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Overview:

• Flexible work schedule
• All shifts available (1st, 2nd, and 3rd Shift)
• Ask your Recruiter for more details!
• Bilingual applicants also encouraged to apply

Call Keenan @ (859)404-3072

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Jeffersonville, IN: Relocate before starting work (Required)

Work Location: In person