POSITION SUMMARY

We are seeking a candidate with a desire to learn and grow in an expanding organization. This position will help lead our collections process with engaging communication skills and strong sense of organization; along with serving as a well-rounded accounting administrator implementing our accounts receivable and payroll processes.

ABOUT RECOVERY CLEANERS

Recovery Cleaners, Inc. provides restoration services to household and business textile items that have been damaged due to fire or water damage and we are growing by the day. We put the heart back into the “CLAIM” to provide peace of mind to those going through their most difficult times. We are dedicated in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together.

PERFORMANCE OBJECTIVES

• Generate new and recurring storage client invoices and account statements
• Accurately process customer payments and complete deposits
• Contact customers to collect outstanding payments via e-mail, phone, and mail
• Maintain accurate and up-to-date records of all collection activities
• Resolve customer inquiries and disputes regarding billing and payment
• Collaborate with other departments to ensure timely resolution of customer issues
• Prepare and send collection letters or notices to delinquent customers
• Provide excellent customer service while maintaining professionalism and empathy
• Complete bi-weekly payroll processing and ensure accurate recordkeeping
• Maintain employee records and ensure compliance with all applicable laws and regulations
• Administer employee benefits programs, including health insurance, retirement plans, & paid time off
• Administer background check and drug screening requirements
• Provide guidance and support to employees regarding HR policies and procedures
• Assist with the recruitment and onboarding process, including posting job openings as needed
• Other duties as assigned

KEY COMPETENCIES

The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role, but are not necessarily all inclusive.

• Demonstrate assertiveness, confidence, and excellent customer skills with a high level of professionalism to collect outstanding payments
• Experience successfully maintaining a positive attitude while working in a team environment with competing priorities
• Ability to maintain confidentiality with a demonstrated ability to foster trust
• Outstanding organization and administrative accountability
• Strong written and verbal communication skills
• Operate with a sense of urgency and hands-on attitude
• Solid follow-up, providing timely information to leadership

EDUCATION AND EXPERIENCE

• 1 years of experience in payroll, human resources or related field
• 1 years of experience in collections, accounts receivable or related field.
• Strong customer service skills with the ability to handle difficult conversations
• Excellent phone etiquette and communication skills
• Knowledge of accounts receivable processes and procedures
• Proficiency in using QuickBooks accounting and payroll software
• Strong math skills for accurate calculations and account analysis
• Knowledge of HR laws and regulations and employee benefits administration
• Ability to handle confidential information with discretion
• Detail-oriented with strong organizational skills

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods of time standing, sitting, or walking
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

BENEFITS

• Bonus pay opportunities
• Health Insurance
• Paid Holidays
• Paid Time Off
• 401K
• Professional Training & Development Opportunities

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Recovery Cleaners recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to lscott @ recoverycleaners.com.

Job Types: Full-time, Part-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• Office

Ability to Relocate:

• Madison Heights, MI 48071: Relocate before starting work (Required)

Work Location: In person