JOB DESCRIPTION

Food Service Specialist

STRUCTURE

• Department: Operations
• Section:
• Supervisor: Store Manager/Assistant Store Manager/Café Manager
• Status: Non-Exempt

SCOPE

Provides outstanding service to all customers with a key focus on the foodservice area; ensures that all food items meet the required stock levels and presentation standards; and that all cleanliness and food safety standards are met or exceeded, greets customers in a friendly manner and suggestively sells and samples items to help increase sales.

RESPONSIBILITIES

• Ensures proper preparation, presentation, and maintenance of stock levels for all foodservice products available to the customer
• Provides personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all food products are available and ready for consumption
• Take an active role in promoting new foodservice programs introduced by the Company
• Helps ensure proper storage, dating and rotation of all food products and supplies
• Actively promotes foodservice items through regular sampling initiative s, engages in suggestive selling and communication of promotional items and specials
• Clean and maintains the foodservice area including, but not limited to, cleaning, counters, equipment, floors and cabinets. Perform light maintenance duties as assigned
• Helps ensure all equipment is operating correctly. Communicates to Management when maintenance is needed
• Monitors customer lines at the point of sale (POS) system and opens additional registers as needed, in order to expedite the sale process
• Learns and follows all applicable procedures, outlined in the Company Food Service User’s Guide
• Maintains knowledge of current sales/goals for each food category, Food Quality compliance inspections and the Speedway Customer Ready Worksheets
• Attends Company required training programs; assists in training fellow store associates on existing and new training programs as needed
• Provides suggestions for and actively participates in improving sales, margins and execution of all foodservice programs
• Completes other duties as assigned by Management

QUALIFICATIONS

• Provides service to the Cafe foodservice area and ensures that all food items meet the required food quality
• Ensures customers are treated as Cafe guests and that orders are completed in a timely and friendly manner
• Demonstrates kiosk use, monitors customer lines at the kiosk and assists customers when ordering to expedite the sales process
• Completes all Cafe training documents and follows all applicable procedures
• Completes the Speedy Cafe Customer Ready Worksheets
• Assists in training fellow Cafe associates on existing and new training programs as needed
• Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment, which includes weekends, evenings and other high activity periods
• Handles escalated customer concerns and emergencies in absence of Manager. Seeks resolution for the situation while observing Company guidelines
• Responds quickly to all emergencies for the safety and security of customers and employees, and notifies the appropriate individuals of critical food safety items immediately
• Helps ensure all merchandising and marketing programs are executed properly
• Assists in auditing foodservice inventory and manages on-hand quantities to ensure product availability and inventory accuracy
• Foodservice Specialist/Cafe Foodservice Specialist - no requirement
• Lead Foodservice Specialist - High School Diploma or GED