Job Title: Customer Service Associate (CSA)

Location: 9169 ROUTE 5 AND 20, West Bloomfield, NY 14585

Salary: Up to $16.25 per hour (based on experience)

Who We Are Looking For?

- Seeking Customer Service Associates who embody Rebel's brand values.

- We prioritize individuals who are welcoming, efficient, and maintain a high level of integrity.

Summary:

- CSA role at an assigned store location, ensuring safe, customer-focused, and profitable operations.

- Responsibilities include cash handling, facility maintenance, inventory security, and adherence to company policies.

- Reports directly to the Store Manager.

Essential Job Functions:

- Professional representation of the company to customers and stakeholders.

- Assist customers with product purchases, promotions, and handling complaints effectively.

- Foster customer relationships to enhance loyalty and satisfaction.

- Efficient operation of transactional equipment and adherence to cash handling procedures.

- Maintain cleanliness and organization of store and equipment.

- Inventory management, including vendor check-in and pricing policies.

- Compliance with security controls and legal regulations.

- Proper utilization and maintenance of food service equipment.

- Attendance of required training sessions and meetings.

- Prompt reporting of incidents and dishonesty.

- Accurate recording of work hours and breaks.

- Assistance to customers with equipment operation.

- Compliance with age-restricted product sales regulations.

- Security measures for cash registers during non-operation hours.

- Assistance in training new team members.

- Maintenance of confidentiality regarding company information.

Job Qualifications:

- Minimum age requirement: 18 years old.

- High School diploma or GED preferred.

- Ability to work independently for extended periods.

- Proficient in English communication (verbal and written).

- Basic arithmetic skills.

- Familiarity with cash register operation and equipment usage.

- Knowledge of sanitation and safety protocols for food service.

- Physical capability to perform assigned tasks, including standing for long periods and lifting up to 30 pounds.

- Flexibility in working varying shifts, including overnight and holidays.

- Authorization to work in the United States.

Benefits:

- Weekly Pay Checks

- Medical, Dental, and Vision (Full-Time Employees Only)

- Paid Time Off (Full-Time Employees Only)

- Employee Assistance Program (Full-Time Employees Only)

- 401k After 1 Year (Full-Time Employees Only)

Why Join Our Team?

- Family owned and operated for over 30 years, we prioritize community and service excellence.

- We value spontaneity and foster growth within our team.

- Be part of the Rebel family and contribute to making the world a more vibrant place.

Job Type: Part-time

Pay: Up to $16.25 per hour

Expected hours: 8 – 30 per week

Benefits:

• Paid time off

Experience level:

• 10 years
• 11 years
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• No experience needed
• Under 1 year

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift
• Rotating shift
• Split shift

Weekly day range:

• Every weekend
• Monday to Friday
• No weekends
• Rotating weekends
• Weekends as needed
• Weekends only

Work setting:

• In-person

Work Location: In person