6 Client Success Associate Jobs in Stamford, CT
Realty Plans is Hiring a Client Success Associate Near Stamford, CT
We are seeking a Client Success Associate to join our luxury real estate media team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Schedule and manage field technicians (photographers)
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Attend trainings to maintain up-to-date skills and knowledge
- High school diploma/GED (College Degree Preferred)
- Previous experience as a Customer Service Representative or in a similar role
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Competitive Compensation with Annual Pay Increases and Bonuses
- Paid Time Off
- Career Growth Opportunities
- Weekly Team Building Lunches and Events
Job Summary
Full Time
$63k-80k (estimate)
04/11/2023
07/08/2024
The following is the career advancement route for Client Success Associate positions, which can be used as a reference in future career path planning. As a Client Success Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Associate. You can explore the career advancement for a Client Success Associate below and select your interested title to get hiring information.
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